Hong Kong | English Locations

+852 5808 9606
Start Your Data Recovery
+852 5808 9606
Start Your Data Recovery
+852 5808 9606
Start Your Data Recovery

Data Recovery by Solution

Remote Data Recovery

Ontrack® Remote Data Recovery™ (RDR™) is a patented proprietary technology for the fast, safe and convenient data recovery from working devices which are correctly recognized by the system. Thanks to RDR, the recovery can be performed remotely through a secured connection between your computer and Ontrack’s system.

Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Remote Data Recovery Services

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Safe and Secure: How does remote data recovery services work?

With your storage device attached to the internet, you connect to an Ontrack RDR Server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyze its recoverability.

When the remote diagnosis is complete, you receive a list of the recoverable files with an assessment of their quality and completeness. Because device failures can occur without warning, the diagnostic phase is critical. In many cases there is only one chance to extract the data from the device. All the service levels provided by Ontrack, such as Standard and Emergency service are also available via Remote Data Recovery. Based on the urgency of the required data, you can select the most suitable service for your needs.

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Faster: No shipping required.
Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.
Enterprise Icon
Ideal for complex recovery.
Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, and restores systems affected by ransomware.
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Privacy and security.
Communication through Ontrack’s RDR software is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. The Ontrack engineer controls proprietary data recovery tools to repair file system structures which make the data accessible to the customer. None of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer’s data is our priority.

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation
Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation
Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery
Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return
Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+852 5808 7353 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

+852 5808 7353 Start Your Data Recovery

Frequently Asked Questions

How much does data recovery in Hong Kong cost?

The cost is dependent on the severity of the job and the device in which the data has been lost. We offer a free evaluation and a no-obligation quote, so you can be sure that we can recover your data before you decide to proceed.

I need mobile data recovery, can you help?

Yes. Our mobile technicians are experts in mobile data recovery. No matter if your smartphone has suffered physical or software damage, our team has the skills and knowledge to get your lost data back.

I’m looking for data recovery in Hong Kong, can you help?

Yes, we can provide you with a reliable data recovery service in Hong Kong. Ontrack is the world-leading data recovery specialist with over 35 years of experience in the field. You can trust Ontrack with your data.

How do backup files become damaged or corrupted?

Backup files can become corrupt in a number of ways:
  • Large backup files may become damaged while copying to other devices
  • Backups were accidentally or intentionally deleted
  • Files may be damaged during encryption

Can you recover data from a shredded hard drive or SSD?

If best practices are followed during data destruction, there is no way to recover data from a shredded hard drive or SSD, especially if data erasure software or a degausser (HDD) was used before shredding. However, if a drive was not erased before shredding and the equipment was not set up to create small enough pieces, a full memory chip might be knocked off an SSD without being destroyed, which can be recovered by a data recovery expert like Ontrack. Improper setup of a shredder/granulator could also lead to an entire disk platter being left intact after a drive is run through shredder set up for a much larger enterprise drive, but such an occurrence would be highly unlikely.

Resources from the Blog

January 20, 2026

How to recover data from a broken or damaged hard drive?

Like all components of a computer, the hard disk can fail, and there are many causes. A hard drive failure often prevent

January 08, 2026

6 Tips to Prevent Data Loss in Your RAID-based Storage Array

Since the introduction of the concept of RAID, it has redefined how storage systems manage and store data. The basic con

January 07, 2026

How can I recover data from a computer that won't boot?

There are several possible causes of start-up problems. Your computer may no longer start up. Or the PC may turn on, but

Related Data Recovery Services

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

Virtualized System Recovery

Get expert help for complex data recovery from virtualized environments.

Database Recovery

Recover critical information from your database with 24/7 support.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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