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+852 5808 7353 Start Your Data Recovery
+852 5808 7353
+852 5808 7353
Start Your Data Recovery

Technology Partners

Welcome Western Digital customers!

Expert data recovery services for Western Digital customers

Ontrack are the world leaders in data recovery and the only WD Platinum Data Recovery Partner in Hong Kong.

Benefits for Western Digital Customers

Benefits for Western Digital® customers

  • Free evaluation
  • No data, no fee
  • Over 30 years experience and the largest team of data recovery engineers worldwide.
  • Access to the Ontrack Online Portal
    • Ontrack Online allows customers to instantly view their recovery status and track the progress of their recovery from beginning to end.
  • Widest range of data recovery solutions offered, including; cleanroom, remote through secure modem or internet connection, on-site, and award-winning do-it-yourself data recovery software.
  • Trusted data recovery services for: WD Elements®, WD My Passport®, WD My Cloud®, WD My Book®, WD Blue®, WD Green®, WD Black®, WD Purple® and WD NAS solutions.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack
Ontrack provides these benefits to Apple customers

Why choose Ontrack?

  • We are a Western Digital Platinum Data Recovery Service Provider
  • We've been recovering data since 1985
  • 22 state-of-the-art data recovery labs around the world
  • Over 500,000 successful data recoveries and counting
  • Over 1,400 years of combined data recovery experience
  • We offer different service levels depending on how quickly you'd like your data back

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+852 5808 7353 Start Your Data Recovery

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

+852 5808 7353 Start Your Data Recovery

Frequently Asked Questions

How much does it cost to recover data from a failed hard drive?

The cost of recovering data from a damaged storage device is determined by the time and effort that goes into getting the data you need and not by the size of the drive or volume of data. This makes it difficult to give you a price without evaluating your situation first.In any case, we rely on our unmatched data recovery expertise and 35 years of industry experience to work as efficiently as possible, meaning you'll always get a great price from us.

Can you repair a hard drive that isn’t spinning?

A hard drive that isn't spinning could indicate a mechanical problem. For the safety of your essential data, you should turn off the drive or computer as soon as possible and contact us for further advice. If a hard drive spins up and then stops after a few seconds, it could indicate damage to the platters inside the housing. Damage can occur when the read/write heads scrape the surface of the drive platters. This condition is known as a head crash. To ensure the potential for a successful data recovery, do not leave the drive powered on or allow it to cycle on and off. The longer a drive with a head crash is left running, the more damage that can occur.

Does hard drive data recovery always need to be performed in a cleanroom?

A cleanroom is a static and dustfree environment that protects a hard drive's platters during the data recovery process. If a hard drive has suffered mechanical failure or physical damage, the sealed mechanism will need to be opened in a cleanroom to access internal components such as the actuator assembly, read/write heads, and the magnetically-coated platters that hold data.

Is it safe to open my hard drive?

Standard hard drives that contain internal spinning platters require a cleanroom—a special static and dust-free environment that allows technicians to access components inside the drive housing. It is not safe to open a hard drive outside of a cleanroom and doing so allows dust particles to enter the mechanism.Even airborne microscopic particles can cause the drive to malfunction, and the read/write heads will damage the platter surfaces. This reduces the chances for your data to be recovered and makes future attempts by a professional data recovery company difficult to impossible. If your files are irreplaceable and no backup exists, call us immediately for help.

Why does my hard drive make clicking sounds?

Mechanical hard drives that contain spinning platters make clicking (or ticking) sounds for different reasons. As part of normal functions, the drive will make clicking sounds whenever the computer or the external drive are switched on. You can even hear a recognizable rhythm to the sounds emanating from the drive when it first spins up. Beyond these perfectly normal sounds, a hard drive that clicks repeatedly can indicate a problem that could cause serious data loss. If your data is properly backed up, you can typically replace the drive with a new one and restore your data by transferring it to the new drive. However, if you find that your important files were not backed up, switch off the computer or the external drive as soon as possible and contact Ontrack for a free consultation.

Resources from the Blog

October 31, 2023

How do hard drives work?

Data is stored on a hard drive in binary code, using 1s and 0s. The information is spread out on the magnetic layer of t

October 26, 2023

(External) Hard Drive Not Detected or not Recognised?

Sometimes our storage devices, hard drives, memory cards or other USB sticks are not recognised by the operating system,

October 25, 2023

Hard drive history, structure and operation

The hard drive is one of the most vital elements of all modern computers and is at the heart of our work: data recovery.

Related Data Recovery Services

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Get data back from devices damaged by flood, fire, or more.

Laptop Recovery

Recover lost data due to hardware or software failures and more.

Desktop Recovery

Retrieve desktop data from any operating system, make, or model.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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