Expert data recovery for HGST customers

Why Ontrack Data Recovery

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+852 5808 7353 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

24/7 Until Completion

Priority

2-4 business days

Standard

5-7 business days

+852 5808 7353 Start Your Data Recovery

Frequently Asked Questions

How much does it cost to recover data from a failed hard drive?

The cost of recovering data from a damaged storage device is determined by the time and effort that goes into getting the data you need and not by the size of the drive or volume of data. This makes it difficult to give you a price without evaluating your situation first.In any case, we rely on our unmatched data recovery expertise and 35 years of industry experience to work as efficiently as possible, meaning you'll always get a great price from us.

Can you repair a hard drive that isn’t spinning?

A hard drive that isn't spinning could indicate a mechanical problem. For the safety of your essential data, you should turn off the drive or computer as soon as possible and contact us for further advice. If a hard drive spins up and then stops after a few seconds, it could indicate damage to the platters inside the housing. Damage can occur when the read/write heads scrape the surface of the drive platters. This condition is known as a head crash. To ensure the potential for a successful data recovery, do not leave the drive powered on or allow it to cycle on and off. The longer a drive with a head crash is left running, the more damage that can occur.

Does hard drive data recovery always need to be performed in a cleanroom?

A cleanroom is a static and dustfree environment that protects a hard drive's platters during the data recovery process. If a hard drive has suffered mechanical failure or physical damage, the sealed mechanism will need to be opened in a cleanroom to access internal components such as the actuator assembly, read/write heads, and the magnetically-coated platters that hold data.

Is it safe to open my hard drive?

Standard hard drives that contain internal spinning platters require a cleanroom—a special static and dust-free environment that allows technicians to access components inside the drive housing. It is not safe to open a hard drive outside of a cleanroom and doing so allows dust particles to enter the mechanism.Even airborne microscopic particles can cause the drive to malfunction, and the read/write heads will damage the platter surfaces. This reduces the chances for your data to be recovered and makes future attempts by a professional data recovery company difficult to impossible. If your files are irreplaceable and no backup exists, call us immediately for help.

Why does my hard drive make clicking sounds?

Mechanical hard drives that contain spinning platters make clicking (or ticking) sounds for different reasons. As part of normal functions, the drive will make clicking sounds whenever the computer or the external drive are switched on. You can even hear a recognizable rhythm to the sounds emanating from the drive when it first spins up. Beyond these perfectly normal sounds, a hard drive that clicks repeatedly can indicate a problem that could cause serious data loss. If your data is properly backed up, you can typically replace the drive with a new one and restore your data by transferring it to the new drive. However, if you find that your important files were not backed up, switch off the computer or the external drive as soon as possible and contact Ontrack for a free consultation.

Resources from the Blog

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DIN 66399 Standard for Shredder Devices & Services: Clear & Easy

Anyone who has data media destroyed using a shredder, or plans to purchase a shredder themselves, should carefully study

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Misbehaving Animals

Ontrack, the leading provider of data recovery recently found that data loss is not always a result of human or technica

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

Years

In the business

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

By Device

By Solution

By Industry

Data Recovery

Tape Services

Data Destruction

Other Services

Ontrack EasyRecovery

Ontrack Desk

Data Erasure Software

Data Erasure Hardware

Ontrack Powercontrols

Ontrack Partner Program

Technology Partners

Technology Partners

Welcome HGST customers!

HGST customers receive a free evaluation plus a 10% discount on all data recovery services and software!

Benefits for HGST customers

We can help you recover lost data from any HGST device and almost any data loss situation.

Why Ontrack Data Recovery

Multiple Service Offerings

Complete Transparency

Unrivaled Global Expertise

Trust the data recovery experts

Ontrack have been the global leaders in data recovery for over 30 years.

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

Consultation

Evaluation

Data Recovery

Data Return

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Priority

Standard

Frequently Asked Questions

Resources from the Blog

Is Ontrack ready for NIS2 Directive, DORA and Other Regulations?

DIN 66399 Standard for Shredder Devices & Services: Clear & Easy

Misbehaving Animals

Related Data Recovery Services

Hard Drive Recovery

External Hard Drive Recovery

Damaged Device Recovery

Desktop Recovery

Laptop Recovery

Windows Recovery

Experiences that matter

Start your data recovery now with a free consultation.

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