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1800 817 005
Start Your Data Recovery
1800 817 005
Start Your Data Recovery

Data Recovery by Solution

Damaged Backup Systems

Expert data recovery services for backups affected by malware. Ontrack has developed proprietary tools for virtual backup solutions, such as Veeam, to help customers who are not able to access or restore data from their backups due to corruption or ransomware.

Data Recovery for Corrupted or Infected Backup Systems

The recent increase in ransomware cases targeting backup files means that organisations who suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialist software that allows us to restore critical data files from ransomware infected backup systems, such as Veeam that would otherwise be permanently irretrievable.

We’ve had multiple successful recoveries of malware-infected data when the customer had believed they were out of options.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Backup Systems Data Recovery Services

Data recovery for any situation

Any device, any situation

Trust the data recovery experts.

Ontrack provides data recovery services and software solutions to businesses, governments and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.

With our cleanroom environments and propriety software tools, we can recover from any type of data storage device, including hard drives, SSD, servers, RAID, virtual machines and cloud services.

Case study: Malware-infected Veeam recovery

With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.

In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment. 

"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000€. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation.

The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS.

Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation
Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation
Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery
Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return
Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

019 609 265 Start Your Data Recovery

Typical Backup Data Loss Scenarios

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  • Corrupted full backup files
  • Corrupted incremental backups
  • Deleted backup files
  • Partially or fully overwritten backup media
  • Factory reset of NAS systems
  • Partially encrypted backup
  • Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
  • No access to stored/archived dates (e.g., missing hardware, software, or knowhow) 
Ransomware whitepaper

Whitepaper: The global impact of ransomware

Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.

No organisation is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.

Download our in-depth whitepaper to find out more about the statistics and how to avoid ransomware within your organisation.

Download whitepaper

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

019 609 265 Start Your Data Recovery

Frequently Asked Questions

How do backup files become damaged or corrupted?

Backup files can become corrupt in a number of ways:
  • Large backup files may become damaged while copying to other devices
  • Backups were accidentally or intentionally deleted
  • Files may be damaged during encryption

What type of damage can you help with?

We can help retrieve data from devices affected by water damage, fire damage, heat damage, and lightning strike and power surges, as well as those that have been dropped. If you're not sure if we can help, get in touch!

What is the goal of secure data destruction?

The main objective of secure data destruction is to make it impossible to recover data from a data storage device that is no longer in use by an individual or organization. Destroying this data reduces the risks of identity theft, financial theft, reputational harm, or corporate espionage.

Does data destruction remove windows?

Physical data destruction such as degaussing or shredding will make a hard disk drive or SSD inoperable so that none of the data, software, or other programs on the device will function. Erasure software can be used in such a manner that it erases only specific files, leaving Windows or other operating systems intact when an organization desires to repurpose the asset after wiping the data. The comprehensive approach to drive eraser software will remove all data and programs, including the operating system.

Does degaussing a hard drive make it non-functional?

When degaussing a traditional hard drive, the magnetically coated platters that store data are completely erased. Degaussing involves subjecting a hard drive to a magnetic field, which essentially demagnetizes the platters. The drive is rendered completely inoperable because there are no longer tracks and sectors on the platter which are used to organize and locate data. Degaussing provides permanent removal of data and is recommended as a step in the data sanitization of traditional hard drives, tape, and other magnetic media. After degaussing, devices can be physically destroyed using a special shredder—the process guards against the possibility of any potential for possible data recovery.

Resources from the Blog

08 November 2023 08:23:16 EST

Recoverable Tape Types and Formats

DLT Descended from the DEC TK range of drives, the DLT has emerged as one of the major players at the high data capacity

15 August 2023 07:36:11 EDT

What are the types of Veeam backups?

There are three backup types that Veeam uses:

Related Data Recovery Services

Tape Recovery

Recover tape data from corruption, physical damage, or software errors.

Veeam Recovery

Repair, restore, and reconstruct Veeam backups that are inaccessible.

Server Recovery

Get failed servers back up and running again and recover lost data.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

Virtualized System Recovery

Get expert help for complex data recovery from virtualised environments.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)

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