Data Recovery by Solution

How to Recover Data in the Event of a Natural Disaster

If you've been affected by a natural disaster, Ontrack can help you recover your data from any device.

Natural disasters in Australia include heatwaves, bushfires, floods, severe storms, droughts, earthquakes, tsunamis and landslides. Storage devices such as desktops, laptops, servers and others are susceptible to natural disasters as data can be lost due to physical damage.

You may be wondering what to do in this event. As data recovery experts, we'd like to guide you through the steps to a successful data recovery.

img_600x600_burntdrive

img_600x600_changingraiddrive

What to Do Next

If you have experienced a data loss, there are steps you can take right now to increase your chances at data recovery.

  1. Never assume that data is unrecoverable, no matter what it has been through.
  2. Turn off computer immediately – further operation may damage data beyond repair
  3. Do not attempt to operate any visibly damaged devices
  4. Do not shake or disassemble any hard drive or server that has been damaged - improper handling can make recovery operations more difficult which can lead to valuable information being permanently lost.
  5. Do not dry out water-damaged drives or equipment.
  6. If computer is fire damaged, do not try to remove the hard drive – ship entire computer for recovery.
  7. Restore backups to a different volume - do not restore to the volume that experienced the data loss.
  8. If there is a RAID problem, test the backup by restoring it to a different location or image each drive from the RAID before attempting a rebuild.
  9. For mission critical situations, contact a data recovery provider before any attempts are made to reconfigure, reinstall or reformat.
Why Contact Us

Why Contact Us

You may only get one chance for data recovery.

If your data is important, then trust the best in the business. Any attempts to recover data by anyone other than a professional can lead to irreversible damage.

Over the last 30 years, Ontrack engineers have successfully recovered data from almost every device and data loss situation, including severe fire and flood damaged devices. Ontrack Data Recovery is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide.

Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through our do-it-yourself, remote and in-lab capabilities, using our hundreds of proprietary tools and techniques.

Future-Proofing Your Data

Future-Proofing Your Data

How to Write a Disaster Recovery Plan for Your Business

A DR plan consists of the policies and procedures that a given entity – in your case, your business – will follow when IT services are disrupted. This could happen because of a natural disaster, or as a result of technological failure or human factors such as sabotage or terrorism. The basic idea is to restore the affected business processes as quickly as possible, whether by bringing disrupted services back online or by switching to a contingency system.

Your DR plan should take into account the following:

  • IT services: Which business processes are supported by which systems? What are the risks?
  • People: Who are the stakeholders, on both the business and IT side, in a given DR process?
  • Suppliers: Which external suppliers would you need to contact in the event of an IT outage? Your data recovery provider, for example.
  • Locations: Where will you work if your normal premises are rendered inaccessible?
  • Testing: How will you test the DR plan?
  • Training: What training and documentation will be provided to end users?

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

English 1 chatIcon

Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

English 2 Magnifying

Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

English 3 chatIcon

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

This is the number 4 Box

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

Frequently Asked Questions

What type of damage can you help with?

We can help retrieve data from devices affected by water damage, fire damage, heat damage, and lightning strike and power surges, as well as those that have been dropped. If you're not sure if we can help, get in touch!

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)