Data Recovery by Device

Data Recovery from Lightning & Power Surge

For 35+ years, we have remained the world leader in data recovery for power-related damaged devices. Let the experts at Ontrack help you get your data back.

Whether large or small, power surges and lightning strikes can result in major data loss. Rest assured that no matter the device, or the extent of damage, Ontrack’s experts are available 24/7/365 to help you get your data back.

Why Ontrack Data Recovery?

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving lightning, power surges or power outages, no matter the device or make and model.

Ontrack recovers data from devices damaged by lightning or power events, including:

What should I do if my device is damaged in a lightning strike, power surge or power outage?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from a lightning strike or power event.

  1. Do not try to operate a device that has been visibly damaged.
    Trying to operate laptops, desktops and other devices that have been clearly damaged during a power event or lightning strike as you normally would may do more harm than good and render data unrecoverable.

  2. Avoid trying to use DIY data recovery software on broken devices.
    Data recovery software is meant for use on devices with drives that are functioning properly; trying to run the software on a device that has been damaged by lightning, a power surge or a power outage could make recovering your data more difficult or, even worse, lead to irreversible damage.

  3. Contact a professional data recovery expert, immediately. 
    Truth be told, recovering data from damaged devices requires a unique set of skills. In cases where media has been burned or blown due to lightning or power events, it’s best to trust the experts with recovering any critical data.

  4. Create a natural disaster data recovery plan. 
    Having data readily available can make all the difference, so having a recovery plan in place in the event of an electrical surge or outage event is key. Keep your location in mind when estimating the opportunity for lightning and power surge or outage threats and align your information security policies with the risks accordingly. It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to power surge or lightning damage.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-10 business days



Average of 2-3 business days



24/7 until completion

Can a brownout or power outage damage my hard drive?

It is unlikely that a power incident could cause physical damage to your hard drive. However, there are cases where platter damage can happen if a power outage occurs when the drive is actively writing to the disk.

Do surge protectors protect my electronic device against lightning?

While surge protectors offer an added measure of protection against lightning strikes, the only way to completely protect your device against damage caused by lightning strikes, power outages or power surges is to unplug them.

How can I prevent data loss during a brownout or power surge?

For business-critical data storage, we highly recommend installing an uninterruptible power source (UPS) to help prevent data loss during a power surge incident. Created as a continuous power supply system, a UPS administers emergency power to electronic devices when main sources of power fail or are interrupted. It also bears repeating that backing up your data is a must.

How can I protect my electronics during a power outage?

The only surefire way to prevent power surges from affecting your device is to completely remove it from its power source (i.e., unplugging it). Understandably, this measure may not be ideal in most cases. Therefore, making sure that all digital electronics are connected through high-quality surge protectors is the next best defense against an electrical power surge.

What happens when my electronic device is struck by lightning?

The damage sustained from lightning depends on whether the strike is direct or indirect. A direct lightning strike may cause significant structural damage and result in the device catching fire. Indirect lightning strikes occur when the energetic current from a strike point travels through the ground to a nearby device. While not nearly as severe as a direct lightning strike, indirect strikes can cause major damage to devices if that are not connected to a surge protector.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)