Expert data recovery services for backups affected by malware

Ontrack has developed proprietary tools for virtual backup solutions, such as Veeam, to help customers who are not able to access or restore data from their backups due to corruption or ransomware.

Data recovery for corrupted or infected backup systems

The recent increase in ransomware cases targeting backup files means that organisations who suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialist software that allows us to restore critical data files from ransomware infected backup systems, such as Veeam that would otherwise be permanently irretrievable.

We’ve had multiple successful recoveries of malware-infected data when the customer had believed they were out of options.

Any device, any situation

Trust the data recovery experts.

Ontrack provides data recovery services and software solutions to businesses, governments and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.

With our cleanroom environments and propriety software tools, we can recover from any type of data storage device, including hard drives, SSD, servers, RAID, virtual machines and cloud services.

1800 316 658 Start your recovery
Data recovery for any situation

Case study: Malware-infected Veeam recovery

With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.

In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment.

"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation. 

The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS. 

Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."

Data recovery for backup systems

Frequently asked questions

My Veeam VBK backup files have been damaged (corrupted) due to a ransomware attack. Can Ontrack recover my data?

How fast do you need your data back?

We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.

Your data recovery will begin with an evaluation that takes around four hours to complete (once your media has been received).


Average of 7-10 business days


2-3 business days


24/7 until completion

Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.

They don't call us the world leader for nothing. Join over a half million people and businesses who have trusted Ontrack to recover their data.


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 1800 316 658

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.