Data Recovery Service Plans

Ontrack Digital Care Plan

A unique, value-added data recovery subscription service that allows you to provide secure, straightforward and fast support to your customers in the event of a data loss.

What is the Ontrack Digital Care Plan?

What is the Ontrack Digital Care Plan?

ODCP covers all device types, including laptops, tablets, desktops, mobile phones, camera cards and USB devices across all operating systems, manufacturers and models and for all generations of drives.

ODCP covers all data loss scenarios, including:

  • Accidental deletion of files                                                   
  • Formatting of storage media
  • Ransomware/virus/malware
  • HDD/SSD and virtual disk
  • Software failure/bug
  • Hardware failure
  • Water damage, fire, smoke, and natural disasters
  • Disk crash
  • Mechanical shock or distortion
  • Electrical failure or interference
  • Misuse of the storage device

The Added Value to Your Organization

Deliver a critical element of data protection in an increasingly digitized world.

For equipment manufacturers, software publishers, distributors, service providers, or associations, ODCP will enhance your solution, reduce risk, build customer loyalty, form secure global standards, and deliver a critical element of data protection in an increasingly digitized world.

Benefits of the Ontrack Digital Care Plan:

  • Differentiate your organization in a hyper-competitive world by bundling an ODCP data recovery subscription with your solutions
  • Service providers, tech support and customers reduce risk and improve service levels, while eliminating budget and administrative issues related to data loss
  • Drive adoption of higher value support plans or extended terms
  • Establish a secure global standard for data recovery, reduce risk while improving service levels
  • ITSM solutions can automate a data recovery workflow from within the platform leveraging Ontrack's API. See ServiceNow App

The Data Recovery Process

Once a device is enrolled, our web-based service allows each customer to interact with our partner (via UI or portal), or directly with Ontrack, automating the data recovery process.

When a customer experiences a data loss, they submit their data recovery request through one of the following options:

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Your organizations tech support or service desk.

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Your support platform via Ontrack's API.

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Directly via Ontrack's web forms.

​When a customer submits a data recovery request, Ontrack's automated workflow is set in motion, making the service effortless for you. The ODCP leverages our global infrastructure – 22 labs worldwide – so wherever a customer needs data recovery, Ontrack is there.

Current Partners


The Finnish cybersecurity expert bundles ODCP with its security software subscriptions, protecting devices against online threats and accidental data loss. F-Secure has also included ODCP in its loyalty program.


Nexetic is a Finnish based online backup service provider. Its target group is small to medium-sized businesses, and it distributes via ALSO. Nexetic differentiates itself from competitors by adding ODCP to its backup solution. 


Mcare is an Apple-focused device repair leader. To differentiate itself from AppleCare, Mcare enhances its substantial support offering with ODCP. Mcare's integrated data recovery process is a unique benefit for its corporate customers.


HP bundles ODCP into its HP Care Packs on a select and growing number of business laptops globally.


F9 Distribution differentiates its services from other global IT distributors by bundling ODCP with a broad range of solutions. 


Dell offers ODCP as an option on select business laptop models. 


LiftForward’s end to end Hardware as a Service software and services provide solutions for manufacturers including Microsoft’s Surface Membership, which allows businesses to pay monthly fees in exchange for a bundle of equipment, software, and support.


ServiceNow users can download Ontrack’s free ODCP APP from the ServiceNow Store to launch automated data recovery workflows. Integration of ODCP with ServiceNow establishes a global standard for data recovery from within the ITSM module.

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Find out how you can offer the Ontrack Digital Care Plan to your customers.

Contact our team for more information.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)