We recover lost, deleted, corrupt or damaged files from any Apple device.
Receive a free evaluation of your media in under 24 hours. Your media will be collected for free from any Hong Kong location and you’ll get a fixed price quote for your data recovery. Fast, easy and absolutely no obligation.
Any Apple device, any MacOS version
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Data recovery for iPhone, iPad & iPod
Retrieve your important messages, contacts and priceless photos and/or videos with Ontrack Hong Kong. If your data is lost or becomes inaccessible due to physical damage, we can help.
Our engineers have extensive experience in recovering lost data any situation, including smashed screens, broken connector ports, dead batteries and failed iOS upgrades. Over the past 30 years of recovering data, we’ve seen and recovered from it all.
Our specialists can recover data from any Apple device, including:
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Join over a half million people and businesses who have trusted Ontrack to recover their data.
Data recovery process for Apple devices
Four simple steps to recover you data:
Consultation
Contact us for a free phone consultation. We will work with you to determine the most cost-effective recovery solution and service level based on your specific needs.
Evaluation
Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Recovery
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Return
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
Common data loss causes on Apple devices
Ontrack Hong Kong engineers regularly recover data from all of the situations listed below.
Don't worry if you can't see your problem listed; contact us for more information about how we can help you.
- HDD or SSD not recognised or inaccessible
- Accidentally initialised disk
- System errors
- File or folder directory not found
- Volume is not HFS+
- File system error
- Physical damage to the storage device
- Formatted hard drive
- Corrupted data
- Loss of RAID configuration
- Lost or deleted data
- And many more...
Data recovery software
If your Apple device is not physically damaged, our Ontrack EasyRecovery software could help get your data back.
Our Ontrack EasyRecovery software is available for Mac and iPhone and can help you recover lost data. Try it free today:
Start your data recovery now with a free consultation
Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.