Dell data recovery service experts

Ontrack is an authorised Dell ProSupport Partner and provides data recovery services for all Dell computers and storage devices. Dell customers benefit from free device evaluations and a 10% discount on our data recovery services.

Trust Ontrack for Dell data recovery

Ontrack’s global R&D team has expert knowledge of Dell products, and has developed proprietary software tools to ensure that we can recover data from any Dell product.

With 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia, Ontrack is the world’s leading Dell data recovery provider. We perform over 50,000 successful data recoveries a year and deliver the highest level of recovery success and customer service.

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Dell data recovery experts

Data recovery for Dell customers

Benefits for Dell customers

  • An exclusive 10% discount on data recovery services
  • Free media collection and free evaluations
  • No recovery, no fee policy
  • Preservation of your Dell product warranty
  • Data recovery work completed in a specialist cleanroom environment
  • Dedicated Data Services Representative to assist you with your recovery
  • Highly trained experts who’ve successfully recovered data from thousands of Dell computers and storage devices
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Data recovery for any Dell product

Ontrack has the expertise to recover data from all Dell products and virtually any data loss situation.

Our data recovery experts can recover inaccessible emails, pictures, contacts, videos, music, documents and other data types from Dell devices that have suffered file system corruption, physical damage and fire or water damage. If your data loss is time critical, please call us immediately for the best advice.

  

Laptops and tablets:

Dell Alienware

Dell Dimension

Dell Chromebook

Dell G-Series

Dell Inspiron

Dell Latitude

Dell Precision Mobile Workstations

Dell Vostro

Dell XPS

  

Desktops:

Dell Inspiron Desktops

Dell OptiPlex

Dell Precision Fixed Workstations

Dell Vostro Desktops

Dell XPS Desktops


Our data recovery process

Four simple steps to get lost data back from your Dell device:

Consultation

Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.

Evaluation

Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.

Recovery

With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.

Return

Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.


Service levels and pricing

Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.

Standard

7-10 business days

Priority

2-3 business days

Emergency

24/7 Until completion

Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they provide approval to proceed with the recovery work. Evaluation and recovery time estimates can vary depending on the device type, data capacity, number of files, transfer speeds, and complexity of the data loss situation.

The data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

Join over a half million people and businesses who have trusted Ontrack to recover their data.


Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +852 5808 7353

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