All recoveries are performed internally by Ontrack authorized employees
Implementation of strict physical security measures
Data always returned in an encrypted format
High Security Procedures for ALL Customer Data:
All data is monitored 24/7 by security cameras and personnel,
All customer information is classified internally with our highest security level as “Restricted”,
All documentation, removable media, emails, etc. are labeled “Restricted” and include documentation for sensitive information.
All documentation, removable media, etc. is stored in a restricted area that is controlled with authorized badge access,
Access is only permitted to authorized employees who need to know the information as a requirement to perform their job,
Physical access to areas where customer information is stored is restricted for others, outside of Ontrack authorized employees, are limited to:
A person with a valid non-disclosure agreement or similar confidentiality clause in effect,
An authorized Ontrack employee escort,
Third party must have a need-to-know and appropriate authorization; and written approval of the Legal and Compliance Department.
Any data sent over a public network must be encrypted using a approved encryption product,
Paper or removable media must be stored in a locked enclosure when not in use,
Backup copies of customer data require the same security procedure as the originals in order to maintain confidentiality,
All customer data is returned on an encrypted drive.