Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
We recover from any make, model or brand of SSD
Our close collaboration with all major manufacturers, combined with the world’s largest R&D engineering team, allows us to create solutions to recover data from individual drives to enterprise storage systems.
|OCZ® Technology||Kingston Technology®||Transcend®|
Yours isn’t listed? Don't worry; we can recover your data from any SSD brand.
Our SSD expertise
Our experts can overcome technical challenges that are unique to SSD and flash technology, such as decoding complex SSD data structures for individual brands, specialised controller chips, and many other SSD specific issues.
We have developed data reconstruction programs that will identify, separate and reassemble your SSD memory so that your files or data can be extracted.
Data recovery services
Solutions from 12 hours to 30 days
All types of devices recovered from
Self-service to full account management
Best-in-class data recovery services
Causes of SSD data loss
SSDs store data in flash memory chips. Data loss can occur due to physical damage to the flash chips and how data is logically stored on them. Some common failures include:
- Electronic component failure
- Controller chip failure
- Flash cell degradation from natural use
- Power surges or failures
- Damage to printed circuit boards
- Damage to connectors
- Data corruption after firmware updates
Additionally, SSD storage devices are not immune from traditional data loss events such as human error, computer viruses, natural disasters, and software/program corruption.
Encrypted SSD data
Many SSDs use either hardware-based or software encryption to increase the security of their data. At Ontrack we can decrypt on the fly with our proprietary process to drastically reduce the time it takes to recover your data.
We require the encryption credentials (user key, password, pass-phrase, or encryption software key file) in order to access the data. Ontrack engineers also work with companies that use a challenge/response methodology for providing the decryption credentials for their environment.
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