DATA RECOVERY By Device

Desktop Data Recovery

For 35+ years, we have remained the world leader in data recovery for your desktop. Let the experts at Ontrack help you get your data back.

Data recovery services for desktops

Our hardware, software and system engineers, along with dedicated customer service and data recovery specialists, provide manufacturer recommended recovery services for desktops.

We offer multiple data recovery service options for recovering lost or inaccessible data from desktops.

Hardware Failures

Hardware Failures

  • Power surges
  • Knocks, drops
  • Power failure
  • Liquid damage
  • Fires, floods...
Software Failures

Software Failures

  • Corruption
  • Software bugs and errors
  • Power failure
  • File system damage
  • Data overwriting...
Human Errors

Human Errors

  • Accidental deletion of files
  • System reinstall
  • Partition deleted
  • Accidental reformatting
  • Overwriting files...

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

Desktop Data Loss Causes

Desktop Computer

Signs of desktop failure

If your desktop starts to make grinding or clicking noises, or it becomes unresponsive, follow the below tips:

  • Turn off computer immediately - further operation may damage data beyond repair
  • Do not restart computer
  • Do not install or reinstall any software
  • Do not shake, disassemble, remove or attempt to clean a suspected damaged hard drive - improper handling may cause more damage
  • Do not use file recovery or other utility software to attempt repair for a damaged or failed drive
  • Do not attempt to dry a wet computer
  • Never attempt to operate any visibly damaged devices
  • Contact the specialists at Ontrack immediately

Following these tips will increase the likelihood of success for your desktop recovery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

Frequently Asked Questions

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Are there any extra charges for an evaluation?

The entire evaluation process is free, and we target a four hour turnaround for the initial report.

Can you help me get the data off the new USB Drive onto my new computer?

Yes, Tech Support is available every Monday-Friday from 7:30 am-6:00 pm CST.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)