Great Britain | English Locations

+44 (0)13 7274 1999 Start Your Recovery
+44 (0)13 7274 1999
+44 (0)13 7274 1999
Start Your Recovery

Data Recovery by Device

Phone and Tablet Data Recovery

Data loss from your phone or tablet doesn’t have to be permanent. We can help in almost any situation. We can quickly recover lost data including contacts, text messages, photos, music, videos and more. Get a free device collection and evaluation, with recovery prices starting from £600 ex. VAT.

Data recovery from any mobile device and brand

Whether you have a mobile phone, tablet or music player, our expert mobile data recovery service can get your lost data back.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Mobile Phone Data Recovery Services

If you do not see your device listed here, don't worry, we can still help! Please contact our team for assistance.

Operating System

iOS™

Android™

Windows®

Brand

Apple®

HTC®

LG®

Microsoft®

Motorola®

Samsung®

More...

Comprehensive mobile phone services

Comprehensive mobile device recovery services

Our engineers can recover data from most types of physical and logical damage.

Here's some of the common issues we can overcome:

  • Lost or deleted data
  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage

Need help with something else that isn't listed? Get in touch with us today to find out how we can help you.

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+44 (0)13 7274 1999 Start Your Data Recovery
Mobile device recovery experts

Why trust your mobile device to us?

Ontrack has a long track record of successful mobile data recoveries.

Our engineers have the expertise and proprietary data reconstruction programs necessary to identify, separate and reassemble the flash memory used in modern smartphones and tablets. We will use every resource at our disposal to recover your mobile data.

Data recovery we can and can’t do for iOS phones, Android phones, and tablets

While we can help in many situations, unfortunately data recovery isn't always possible from mobile devices.

Can Do

  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage
  • Error 14 (update failure due to lack of space)

Can't Do

  • Disabled phone
  • Lost passcode
  • Full factory reset
  • Restored incorrect backup
  • Deleted data/photos
  • Deleted SMS messages
  • Deleted messages from third party applications (i.e. WhatsApp/Wechat)

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

+44 (0)13 7274 1999 Start Your Data Recovery

Frequently Asked Questions

I need mobile data recovery, can you help?

Yes. Our mobile recovery experts can carry our data recovery on your smartphone, tablet or music device.

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Can you recover deleted text messages?

It may be possible to recover deleted text messages and other files; however, devices using flash memory are efficient in permanent removal of deleted files. Additionally, all deleted files are eventually overwritten as new data is stored on the phone through normal use. Continuing to use the phone reduces the recoverability of deleted files

How does the mobile data recovery service work?

Situations that will require data recovery from a mobile device include system corruption, electronic failure, impact, fire, and liquid damage. Whatever problem you've experienced, Ontrack has the expertise to recover your critical files. To start the data recovery process, contact Ontrack to obtain an estimate and free evaluation: https://www.ontrack.com/contact-us/

I’ve forgotten my mobile phone passcode, can you help?

There are several technical options for unlocking a modern smartphone if you have forgotten the access code or it is no longer available after death, for example. Ontrack does not offer a service for unlocking modern blocked iPhone and Android smartphones due to forgotten access code or pattern.

Resources from the Blog

14 July 2024 21:28:48 EDT

My first week in data recovery: Where technology meets magic.

Starting a new job always brings its fair share of surprises and learning curves. Still, nothing could have prepared me

14 March 2019 00:00:00 EDT

How to protect your data on your old mobile device

With the rising costs of smartphones, many consumers are no longer prepared to pay the hefty price tag that comes with a

13 March 2018 00:00:00 EDT

How to back up my smartphone?

In most cases, when we upgrade or receive new smartphones, we often forget to transfer the data from the "old" device to

19 December 2017 00:00:00 EST

Lost data on your phone? Here's what to do next

Many of us have experienced this problem at some point with our smartphones: you install a new app, change a setting or

01 December 2017 00:00:00 EST

Is it possible to recover lost data from your phone?

Today, it’s fair to say that almost everybody owns a smartphone. Last year (2016) alone nearly 1.5 billion units were so

27 April 2016 00:00:00 EDT

Unix & Linux: how the file system behind Android stores data

First of all, what exactly is UNIX? UNIX is a multi-user, multi-tasking operating system initially developed in the1960s

Related Data Recovery Services

Apple Recovery

Get a free evaluation of your Apple device and restore your lost data.

Email Recovery

Take advantage of email extraction and restoration services.

Flash/Memory Card Recovery

Recover lost files, photos, and other data from any flash memory device.

Flash/Memory Card Recovery

Recover lost files, photos, and other data from any flash memory device.

Photo Recovery

Recover irreplaceable lost photos from any type of device or platform.

Desktop Recovery

Retrieve desktop data from any operating system, make, or model.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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About

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)

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