Ontrack performs hard drive data recovery from any make, model, brand or operating system. We have experience with all types of data loss.

For 35 years, we have remained the world leader for recovering from all types of data loss. Let the experts at Ontrack help you get your data back.

Request a free estimate

Hard drive recovery: the Ontrack difference

Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty.

Here are some examples of media and hard drives that we recover data from every day:

Support types





Fiber Channel





Hard drive brands







Hitachi GST


Western Digital

Can't see your hard drive listed? Don't worry; Ontrack can recover from any type or brand of hard drive.

We can get your data back

Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same.

Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.

+44 (0)1372 741 999
Expert data recovery services

The data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

Hard drive data recovery services

Trust Ontrack, the global leader in data recovery, to get your lost data back.

Any hard drive

We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed first or if you need to send us the whole system.

Any situation

We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.

Any time

After 35 years of data recovery expertise, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.

Hard drive mechanical failure services

Mechanical failures

If your hard drive is not working or is making clicking or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash or motor failure.

Mechanical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to discuss the best recovery options for you.

+44 (0)1372 741 999 Begin your recovery

Logical failures

If your hard drive is working, but you cannot access some or all of your files, then it likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.

Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. If your hard drive is still recognised, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.

DIY recovery software
DIY data recovery software

4 hour data recovery evaluation

Free hard drive evaluations for businesses

Fast, free and no obligation.

We pick up your media free of charge from any UK location. You'll receive the evaluation result and a fixed price quote within four hours of receiving your media at our labs. Request your free collection and start your recovery now:

+44 (0)1372 741 999 Start your recovery

Join over a half million people and businesses who have trusted Ontrack to recover their data.

Tips for increasing data recovery success


Power Off

Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or permanent data loss.


Water damage

Do not dry out your hard drive. Corrosion to the media begins with drying and increases loss of data. Follow these instructions for your wet device and send it to us as soon as possible.


Strange noises

Turn off the power. Clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.



Deleted or reformatted

Whether it was an accidental delete, reformat or if your files have gone missing, our DIY data recovery software could help. Download a free trial of the software for a list of recoverable files. If your files can be found, simply purchase the full licence to download the data.

What do you do when your hard drive isn't detected?

Sometimes data storage devices, hard drives, memory cards or USB sticks are not recognised by the operating system, making it impossible to access professional or personal data.

Here is some essential advice about what to do when a drive is not recognised.

Start your data recovery now with a free consultation.

We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £600.00 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £20.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.