Ontrack performs hard drive data recovery from any make, model, brand or operating system. We have experience with all types of data loss.
For 35 years, we have remained the world leader for recovering from all types of data loss. Let the experts at Ontrack help you get your data back.
Hard drive recovery: the Ontrack difference
Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty.
Here are some examples of media and hard drives that we recover data from every day:
PATA (IDE, EIDE)
Can't see your hard drive listed? Don't worry; Ontrack can recover from any type or brand of hard drive.
We can get your data back
Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same.
Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.
The data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
Hard drive data recovery services
Trust Ontrack, the global leader in data recovery, to get your lost data back.
Any hard drive
We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed first or if you need to send us the whole system.
We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.
After 35 years of data recovery expertise, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.
If your hard drive is not working or is making clicking or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash or motor failure.
Mechanical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to discuss the best recovery options for you.
If your hard drive is working, but you cannot access some or all of your files, then it likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. If your hard drive is still recognised, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.
Looking for more resources on our hard drive recovery capabilities? Access the Ontrack Hard Drive Recovery Knowledge Base.
View frequently asked questions, case studies, blogs and more!
Free hard drive evaluations for businesses
Fast, free and no obligation.
We pick up your media free of charge from any UK location. You'll receive the evaluation result and a fixed price quote within four hours of receiving your media at our labs. Request your free collection and start your recovery now:
Tips for increasing data recovery success
Turn off the power. Clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.
Deleted or reformatted
Whether it was an accidental delete, reformat or if your files have gone missing, our DIY data recovery software could help. Download a free trial of the software for a list of recoverable files. If your files can be found, simply purchase the full licence to download the data.
What do you do when your hard drive isn't detected?
Sometimes data storage devices, hard drives, memory cards or USB sticks are not recognised by the operating system, making it impossible to access professional or personal data.
Here is some essential advice about what to do when a drive is not recognised.
We’ll collect your device and perform an evaluation, free of charge
Data recovery for single drives start from £399 + VAT, and for
smartphone from £400 + VAT. The final price will be determined at the end of
the evaluation, according to the complexity of the work involved and the
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.