Expert Apple data recovery services for Mac and iOS devices.
Ontrack is globally authorised by Apple to provide data recovery services for all Mac and iOS devices. Apple customers receive free shipping and free evaluations, plus a 10% discount on our data recovery services.
Ontrack and Apple data recovery
Ontrack is the world’s leading data recovery provider and has been authorised by Apple since 1999.
With 35 years of industry experience and 22 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.
As an Apple customer, you can benefit from:
- An exclusive 10% discount on data recovery services
- Free collection of your Apple device, from any UK location
- Preservation of your Apple product warranty
- Free comprehensive evaluations
- No recovery, no fee policy
- No hidden charges
- Access to our expert Apple Certified Technicians
- Complete end-to-end security and peace of mind
Expert Apple data recovery services
Ontrack can recover lost, deleted, corrupt, or damaged files from your iMac, MacBook, iPhone, iPad, Time Capsule, or any other Apple device.
Our team of data recovery experts include Apple Certified Macintosh Technicians (ACMTs) and Apple Certified iOS Technicians (ACiTs). They routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. Ontrack’s global R&D team have specialist knowledge of Apple products and have developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products, including the latest models. Combined with years of experience, advanced software tools and industry partnerships, Ontrack’s engineering team is unrivalled in its capabilities, expertise, and success.
Our data recovery process
Four simple steps to get lost data back from your Apple device:
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
StandardAverage of 7 business days
PriorityAverage of 3 business days
EmergencyAverage of 24 hours
Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
The data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
We’ll collect your device and perform an evaluation, free of charge
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD), mobile phones and tablets is four hours*, and within 24 hours for RAID systems*.
- Data recovery for mobile phones starts from £300 + VAT
- Data recovery for single hard drives starts from £399 + VAT
- A free evaluation may not be possible for deleted data/formatted media
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.