Victim of a ransomware attack? Unable to access your data? Our data recovery experts will work with you to recover your data as quickly as possible.

Our number one goal is to support you in your efforts to get your business back to normal after a ransomware attack. While no two ransomware cases are the same, Ontrack has success in recovering from all types of ransomware cases.

Expert ransomware data recovery

Understanding the three main types of ransomware:


The simplest form of ransomware. These consist of fake applications or programs that mostly come as fake antivirus or cleanup software.

Lock screen viruses

The second-most dangerous ransomware type. When infected, the virus locks the user’s computer and displays a full size window with a message stating that the user must pay a ransom to unlock the computer.

Encryption ransomware

The most dangerous ransomware type. After gaining access to the victim’s computer, the attacker infiltrates the computer’s data and file structure to encrypt every file and folder on the computer.

Have you been hit by ransomware?

Follow these next steps:


Remain calm. Rash decisions could cause further data loss.


Check your most recent set of backups.


Never pay the ransom because attackers may not unlock your data.


Contact Ontrack for advice and to explore recovery options.

Whitepaper: The global impact of ransomware

Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.

No organisation is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.

Ontrack has created some important information that will educate you on the statistics and how to avoid ransomware within your organisation.

Download whitepaper
Ransomware data recovery

Ransomware Experts

Ransomware FAQ's

What is ransomware?

What does ransomware mean?

How does ransomware work?

Who is Ransomware for?

Who's behind the Ransomware cash claim?

How are ransomware attacks performed?

How much does ransomware cost an organization?

How does ransomware spread, and do you get infected by ransomware?

Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

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  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
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