Damaged tapes? Missing data? Tape media unsupported by your current storage infrastructure? We can help!

Let our experts save you time so you can focus on what’s important.

 

We can recover from any tape media

LTODLTSuperDLT
AITQIC1/2" Open Reel
CartridgesMini Data CartridgeSLR
SAITDATVXA

Common causes of tape failure and data loss.

We can deal with almost any situation, including:

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters

Software upgrades: inability for data on tape to be read by new application or servers

Our expert tape recovery team can also recover data from the following scenarios:

  • Overwritten tapes (including DLT)
  • Quick erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage
Tape failure and data loss

Tape data recovery experts

The tape data recovery process.

Our research and development team has been building up tape recovery knowledge and resources for over 30 years, making our process and expertise second to none.

  • Tape recoveries are performed in dust free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.


Extensive solutions for all of your archive tape requirements

Our tape services consist of four main project areas to help manage your tape data:

Auditing

Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.

Tape auditing

Migration

Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.

Tape migration

  

Cataloguing

Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.

Tape cataloguing

  

Restoration

Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Forensic tape data recovery

Forensic tape recovery

Need to urgently restore data for a litigation request? We can help you recover data from tape media using forensically-sound methods.

Tape data can include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can help you respond to urgent restore requests and recover the data you need for litigation purposes.

+44 (0)1372 741 999

Your trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Tape data recovery experts


Join over a half million people and businesses who have trusted Ontrack to recover their data.



We’ll collect your device and perform an evaluation, free of charge

Data recovery for single drives start from £399 + VAT, and for smartphone from £400 + VAT. The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation and arrange a FREE pick up?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. You have a period of 14 days in which to cancel the evaluation. In order to cancel, please email or call Ontrack.