Damaged tapes? Missing data? Tape media unsupported by your current storage infrastructure? We can help!

Let our experts save you time so you can focus on what’s important.

Request a free estimate


We can recover from any tape media

4mm9 Track 

Common causes of tape failure and data loss.

We can deal with almost any situation, including:

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters

Software upgrades: inability for data on tape to be read by new application or servers

Our expert tape recovery team can also recover data from the following scenarios:

  • Overwritten tapes (including DLT)
  • Quick erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage
Tape failure and data loss

Tape data recovery experts

The tape data recovery process.

Our research and development team has been building up tape recovery knowledge and resources for over 30 years, making our process and expertise second to none.

  • Tape recoveries are performed in dust free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.

Extensive solutions for all of your archive tape requirements

Our tape services consist of four main project areas to help manage your tape data:


Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.

Tape auditing


Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.

Tape migration



Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.

Tape cataloguing



Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Forensic tape data recovery

Forensic tape recovery

Need to urgently restore data for a litigation request? We can help you recover data from tape media using forensically-sound methods.

Tape data can include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can help you respond to urgent restore requests and recover the data you need for litigation purposes.

+44 (0)1372 741 999

Your trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Tape data recovery experts

Frequently Asked Tape Recovery Questions

I need to migrate backup tapes. What are the considerations when doing this?

I need to convert my tapes to another format. What do I need to consider?

How do I restore archives to a new backup environment?

How do I carry out data migration from a backup?

How do I carry out a backup software migration?

I want to change from NetWorker to another system. What should I do if problems occur?

How can I migrate my current TSM, NetBackup or NetWorker to CommVault without any issues?

How can I migrate my current NetBackup or NetWorker backups to TSM?


Join over a half million people and businesses who have trusted Ontrack to recover their data.

Start your data recovery now with a free consultation.

We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £600.00 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £20.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.