We can help you get your data back
Ontrack’s CCTV Digital Video Recorder (DVR) recovery service recovers video recordings from physically damaged hardware and in any situation where recorded video is inaccessible or cannot be exported from the DVR.
We can help you recover data from common problems such as accidental deletion or formatted HDDs, plus more severe issues such as fire or flood damage. All CCTV DVR recovery (and forensic analysis, where required) is performed by security cleared Ontrack data recovery engineers.
We can recover data from any situation
Ontrack recovers inaccessible video from CCTV DVRs of many different manufacturers and a wide range of failures.
In one such case, Ontrack was engaged to recover video footage from a CCTV DVR that had been severely damaged in a fire on a garage forecourt. The hope was that this footage would contain vital information about the fire, including where and how it started and at what time, allowing for a further legal investigation to be carried out.
Ontrack engineers were able to bypass the physical damage to the drives in the DVR system and restore the logical structures to recover the necessary data for the client.
The Ontrack advantage
We have recovered data from a large range of DVR manufacturers including:
The data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
We’ll collect your device and perform an evaluation, free of charge
Data recovery for single drives start from £399 + VAT, and for
smartphone from £400 + VAT. The final price will be determined at the end of
the evaluation, according to the complexity of the work involved and the
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.