SSD data recovery experts

SSD data recovery requires special knowledge to avoid further damage and data loss.

Ontrack uses proprietary tools and techniques in a specialist cleanroom environment to retrieve your data. Our experienced engineers have proven experience in recovering from all types of data loss on SSDs.

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We recover from any make, model or brand of SSD

Our close collaboration with all major manufacturers, combined with the world’s largest R&D engineering team, allows us to create solutions for SSD data recoveries from individual drives to enterprise storage systems.

Intel^®	PatriotMemory^®	STEC^®
SanDisk^®	Samsung^®	PNY Technologies^®
Western Digital^®	Micron^®	Crucial^®
OCZ^® Technology	Kingston Technology^®	Transcend^®
Toshiba^®	Seagate^®	Other

Our SSD solution set is too large to list them all. Please contact our experts if you don't see your brand listed.

Typical causes for SSD data loss

Data loss can occur on SSDs due to physical damage to the flash chips and how data is logically stored on them.

Here are some common failure types with SSD drives:

Electronic component failure
Controller chip failure
Flash cell degradation from natural use
Power surges or failures
Damage to printed circuit boards
Damage to connectors
Data corruption after firmware updates

Our data recovery experts can overcome technical challenges that are unique to SSD and flash technology, such as decoding complex SSD data structures for individual brands, specialised controller chips, and many other SSD specific issues.

Encrypted SSD data: we can recover it!

Security is a major concern for individuals and businesses, and as a result many SSDs use either hardware or software based encryption. At Ontrack, we apply our proprietary 'decryption on the fly' process to drastically reduce the time it takes to decrypt and recover your data.

We require the encryption credentials such as a user key, password, passphrase, or encryption software key file in order to decrypt the data. Ontrack engineers also work with companies that utilise a challenge/response methodology for providing the decryption credentials for their environment.

The data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

Join over a half million people and businesses who have trusted Ontrack to recover their data.

SSD data recovery software

If your device with solid state drive is working properly and without signs of physical damage, do-it-yourself recovery using software is an option.

Start your data recovery now with a free consultation.

We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type

Step 2

Data Loss Reason

Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

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2. Shipping details

Would you like to start your FREE evaluation?:

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Complimentary shipping is not available in your country.

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By submitting this form you acknowledge that:

The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £18.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

I accept the Ontrack Terms and Conditions consisting of the Service Terms and Conditions, Service Description and Data Processing Agreement. *

For information on how we collect, process and retain your personal data, please see our Privacy Policy.