Data Recovery by Solution

Veeam Data Recovery

Ontrack Veeam Backup Recovery. Don‘t waste time! Contact the experts at Ontrack for data recovery.

To avoid the risk of an IT disaster, Ontrack employs advanced techniques to repair, restore, and reconstruct Veeam backups that have become inaccessible.

Ontrack's global team has years of experience and training, a variety of proprietary tools, and expertise gained by working with virtual machine software vendors and hardware OEMs who also recommend our services.

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Why is backup and recovery important?

The most valuable and important thing in today's business environment is data.

Backup is usually only resorted to after primary data failures in order to restore an earlier point in time with a copy of the data. According to Veeam's Data Protection Reports, four out of ten physical servers experience at least one failure per year. Generally, however, only one in two backup and restore operations works completely. The complexity of IT environments is constantly increasing, along with environmental disasters, power outages, and the growing threat of cyberattacks. Staff shortages and human error add to the problem. Three out of four companies recorded a ransomware attack last year. About a third of the companies that paid the hackers were unable to access their data. The average downtime was generally two weeks.

Source: 2021 + 2023 Veeam Data Protection Report, 2022 Veeam Ransomware Trends Report


Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Veeam Data Recovery Services

Whether your device has suffered physical damage or undergone a logical failure, we offer you a range of services to match your specific needs.

Our experts are on-hand and will respond to your issue immediately. From assisting with troubleshooting to onsite recovery, our wide range of expert recovery options will ensure you receive the very best solution to solve your RAID data loss problem.

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In-lab RAID Data Recovery
The recovery option supports any RAID system, no matter what data loss situation has been experienced. This recovery service is provided in our state-of-the-art data recovery lab and ISO-5/Class 100 cleanroom environment to ensure the safety of your data.
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Remote Veeam Data Recovery
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Available when the storage device or system is still operational.
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Custom Veeam Data Recovery
We offer custom-designed recovery solutions for proprietary RAID systems and/or highly complex enterprise-level systems. Our R&D team will work with your IT staff to create an emergency solution to retrieve your data.

Ontrack is your partner in Veeam backup recovery.

When your normal availability of Veeam backup data starts having issues, things can get tight fast. We know how important your backups are and can help you recover and rescue your data.

  • Have you suffered hardware damage and no longer have access to your Veeam backup data?
  • Have your VBK files been deleted by mistake?
  • Is there a problem with restoring your Veeam Backup files?
  • Have you fallen victim to ransomware and lost your Veeam Backup files?

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.

Veeam Data Loss Causes


Common causes of data loss from Veeam virtual machine backups.

There are many causes of data loss. Fortunately, Ontrack has expertise in recovering data from the following situations, among others.

  • Hardware failures of backup servers such as NAS or SAN systems
  • Hard disk failures of external drives and RAID systems
  • Formatting of LTO tape backups
  • Deleted or encrypted backup server partitions
  • Factory reset on a network attached storage (NAS) system
  • Accidentally deleted Veeam backup files
  • Corruption in Veeam VBK and VIB backup files
  • Overwritten data after an erroneous backup restore
  • Faulty incremental files and restore points
  • Incomplete or faulty restore of virtual machines
  • Merging of faulty Veeam full and incremental backup files
  • Faulty tape backups

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



10 business days



Average of 3 business days



Average of 12-24 hours

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)