Laptops are meant to travel. Unfortunately, this means a higher risk of physical and logical damage resulting in data loss.

If you've lost data from your laptop, we can help! Our team of experts can recover data from any make or model of laptop.


Data recovery for any laptop

Laptop failure can be caused by physical hardware failure, a power surge or an overheating of the hard drive. Ontrack teams can overcome these problems in order to extract and recover data on a laptop.

Professional laptop recovery from the experts

If we can't recover it, then no one can!

Ontrack has been the world leader in data recovery for over 30 years. Our data recovery engineers have over 1,400 years of combined experience and are able to customise tools and solutions to get your data back.

+44 (0)1372 741 999
Laptop data recovery experts

We can help with any laptop data loss scenario


Hardware failures

  • Power surge
  • Knocks and drops
  • Liquid damage
  • Fire or flood damage


Software failures

  • Not booting up
  • Software bugs and errors
  • Computer has frozen
  • Data overwriting


Human errors

  • Accidental deletion of files
  • Reinstalling the system
  • Partition deleted
  • Accidental reformatting
  • Overwriting files
Expert laptop data recovery

Every data loss is unique, but we have the ability to customise our service to meet all customer needs.

We offer expert laptop data recovery services for:

  • All operating systems
  • Any make, model or brand
  • All generations of drives
  • All causes of data loss
  • Begin your laptop recovery

    Laptop recovery tips

    Following these tips will increase the likelihood of success for your laptop data recovery:

    • Turn off laptop immediately
    • Do not restart laptop
    • Do not install or re-install any software
    • Do not shake, disassemble, remove or attempt to clean a suspected damaged hard drive
    • Do not use file recovery or other utility software to attempt to repair a damaged or failed drive
    • Do not attempt to dry a wet laptop
    • Never attempt to operate any visibly damaged devices

    When in doubt, contact us for professional advice about your situation.

    +44 (0)1372 741 999
    Successful laptop recovery

    The data recovery process

    From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

    When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

    Join over a half million people and businesses who have trusted Ontrack to recover their data.


    Start recovering your data!

    Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

    DIY data recovery

    If your storage device is working properly and without signs of physical damage, DIY data recovery can be an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

    Hard drive & solid state drive

    Expert data recovery for HDD and SSD - Ontrack performs hard drive data recovery from any make, model, brand or operating system and have experience with all data loss scenarios.

    We’ll collect your device and perform an evaluation, free of charge

    To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD), mobile phones and tablets is four hours*, and within 24 hours for RAID systems*.

    • Data recovery for mobile phones starts from £300 + VAT
    • Data recovery for single hard drives starts from £399 + VAT
    • A free evaluation may not be possible for deleted data/formatted media

    *These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.

    Step 1

    Device Type
    Step 2

    Data Loss Reason
    Step 3

    Details & Evaluation

    What type of device do you need data recovery for?

    What is the main reason for your data loss?

    What data is most important to you? Additional comments?

    * The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

    1. Contact details

    2. Shipping details

    Would you like to start your FREE evaluation and arrange a FREE pick up?:
    Complimentary shipping is not available in your country.
    By submitting this form you acknowledge that:
    • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
    • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
    • You authorise Ontrack to begin the evaluation immediately. You have a period of 14 days in which to cancel the evaluation. In order to cancel, please email or call Ontrack.