Freeval Service

Free Diagnosis & Data Recovery Service Starting at 400 CAD

When data is lost, discover what is recoverable fast, easy and without commitment. You will receive a free phone consultation and an in-lab media evaluation. During this process, Data Recovery Consultants will assess your data loss to determine the best and most-cost effective solution.

Free Phone Consultation

  • Assess your data loss to determine the best, most cost-effective solution
  • Provide data recovery service methods and service level options
  • Advise on next steps to begin your free evaluation
  • Coordinate free shipping to a Ontrack lab

Free In-lab Media Evaluation

  • An expert will inspect your media typically within 4 hours of the media arriving at our labs
  • Create a free evaluation report detailing the specifics of your data recovery case
  • Propose recovery options with a fixed pricing quotation

Data Recovery

  • Overcome internal and electromechanical problems with your media in order to image the raw data
  • Rebuild and repair the file structures from the image
  • Extract the recovered data to new media

Data Return

  • Return your data on an encrypted USB drive via next day service
  • If requested, organize secure online file transfer of a subset of time sensitive files (less than 1GB)
  • Provide any support needed to ensure your data is successfully restored

How Fast Do You Need Your Data Back?

Choose a schedule that will work for you and your recovery, with a guaranteed free evaluation:


Freeval Analysis

Approximately 4 hours

Data Recovery

Average of 7 business days


Freeval Analysis

Approximately 4 hours

Data Recovery

Average of 3 business days


Freeval Analysis

Approximately 4 hours

Data Recovery

Average of 24 hours...

We work around the clock (24/7) until complete

Why trust Ontrack with your critical data?

  • Ontrack performed the world’s first data recovery in 1987 and is the global data recovery leader
  • We invest greatly in R&D to produce unique data recovery solutions to address any situation
  • We have a global reach, a large range of proprietary tools and techniques, and24/7/365 availability
  • We are the most trusted name in data management - every year we perform 50,000 data recovery jobs globally
  • We are security compliant. Twice awarded by the US Department of Defense for outstanding security participation.

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Get your free consultation and quote

Freeval FAQ

Below is a list of frequently asked questions about our new Freeval service. If your questions are not listed, please contact our team of experts and they would be happy to answer them for you.

Freeval FAQ

DIY software

If your storage device is working properly and without physical damage, do-it-yourself recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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