Ontrack Data Recovery Empowers Cyber Insurance Providers During Ransomware Claims

How Ontrack Data Recovery Empowers Cyber Insurance Providers During Ransomware Claims

In the high-stakes world of cyber insurance, ransomware attacks are no longer rare, they are routine. When a policyholder’s systems are locked down and their data encrypted, the clock starts ticking. Every minute of downtime costs money, erodes trust, and complicates claims. For cyber insurers, the challenge isn’t just covering the financial loss, it’s helping clients recover quickly and securely. That’s where data recovery service providers, like Ontrack, become indispensable allies.

The Technical Gap in Cyber Insurance Response

Cyber insurance policies often include coverage for:

Ransom payments (where legally permitted)
Business interruption
Legal and regulatory costs
Data recovery and restoration

But while insurers excel at financial risk management, they typically lack the deep technical expertise needed to recover encrypted or corrupted data. This is where partnering with a data recovery firm, like Ontrack Data Recovery, can transform the claims process.

How Ontrack Data Recovery Support Cyber Insurers

Accelerated Claims Resolution

Recovery experts can quickly assess the scope of data loss, identify ransomware variants, and begin the recovery process. Their insights help insurers validate claims faster and reduce the time to resolution.

Backup Recovery & Restoration

Even when backups exist, ransomware often targets and encrypts them. Recovery specialists use advanced tools to salvage backup data, enabling restoration without paying the ransom, thus saving insurers and clients significant costs.

Forensic Reporting for Compliance

Ontrack also offers data mining which provides detailed forensic documentation that supports:

Regulatory reporting (e.g., GDPR, HIPAA)
Legal proceedings

Client Confidence & Retention

By offering access to trusted recovery partners, insurers demonstrate proactive support beyond financial reimbursement. This builds client loyalty and positions the insurer as a true risk management partner.

Strategic Advantage for Insurers

Incorporating data recovery services into your claim’s ecosystem isn’t just a tactical move, it’s a strategic differentiator. It allows insurers to:

Reduce claim costs
Improve client outcomes
Strengthen policyholder trust
Enhance brand reputation in a competitive market

Cyber Insurance Challenges

One of the major challenges in the cyber insurance space is low adoption, figures around 9% have been cited, which underscores how underpenetrated the market remains. While large enterprises are increasingly purchasing cyber insurance, they’re not the ones most frequently targeted or most vulnerable. It’s small and medium-sized businesses (SMBs) that face the greatest risk—and they’re often the least prepared.

SMBs typically lack robust cybersecurity infrastructure and may not have reliable or up-to-date backups. When ransomware strikes and data is lost, the consequences can be catastrophic. Without recovery, many of these businesses simply don’t survive.

By partnering with a data recovery provider, cyber insurance companies can offer a more complete and reassuring solution, one that goes beyond financial coverage to include technical recovery. This added value makes cyber insurance far more attractive to SMBs, helping insurers expand their reach and grow this underserved market.

Final Thought

Cyber insurance is evolving from reactive coverage to proactive risk management. By partnering with Ontrack Data Recovery, insurers can offer a more complete solution, one that restores not just data, but confidence

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