Technology Partners

Data Recovery Services for VMware Products

VMware data recovery service experts

When you need data recovered from even the most complex virtual environments, we are here to help! Over 50,000 clients from small businesses to ASX listed companies rely on our best-in-class data recovery services each year.

A trusted VMware® data recovery partner.

Your trusted VMware® data recovery provider

Thousands of VMware customers have relied on Ontrack to successfully recover data lost due to accidental deletion, hardware failures, or corrupted virtual environments.

Our global R&D team has developed proprietary recovery techniques and can recover lost or inaccessible data from nearly any virtual machine, server, or system. Our close partnership with VMware support allows us to help customers with even the latest software releases.

Common causes of data loss on virtual storage devices.

Common causes of data loss on storage devices.

There are many causes of data loss. Fortunately, Ontrack has expertise to recover data from the following situations and more.

Examples of what we can recover:Re-formatted VMware ‘Datastore’

  • Re-formatted VMware Datastore
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • Failed or corrupted vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted guest file systems

Why Ontrack Data Recovery?

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

VMware data recovery recommendations.

VMware data recovery recommendations.

For best results, VMware recommends you follow these guidelines to protect you from further data loss. These recommendations can help preserve your chances for successful data recovery with Ontrack.

  • Never install data recovery software onto a volume if you require deleted data to be recovered. Installing software, creating, or copying files to the volume can permanently overwrite data in the free space of the volume and make it unrecoverable.
  • If critical data is inaccessible due to accidental deletion, device failure, or corruption, take the volume offline and unmount it immediately.
  • If you choose to attempt data recovery on your own, always work with a backup copy or image file of your data, volume, or VMDK file.
  • Re-initializing or reformatting a problematic volume will remove all data and complicate data recovery attempts.
  • Only rebuild a RAID array if all of its member drives have been completely imaged, or you have a fully functional and verified backup.
  • Never attempt to force a failed RAID member drive online unless you have all member drives imaged.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Ontrack's data recovery services

If you’ve experienced a data loss, contact us as soon as possible to get advice from our expert data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for VMware systems can be performed through our in lab, remote, and onsite services.

In-Lab
In lab

The best recovery option for any type of system, no matter what the data loss situation is. This recovery service is provided in our state of the art data recovery lab and ISO-5/Class 100 cleanroom environment to ensure the safety of your data.

Remote Data Recovery
Remote

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

On-site Recovery
Onsite

If your system cannot leave your premises, our engineers can bring their recovery expertise to you. Onsite data recovery is available for logical issues, however any hardware must be mechanically sound. This option is only available for an emergency service.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-10 business days

Priority

Priority

Average of 2-3 business days

Emergency

Emergency

24/7 until completion

Frequently Asked Questions

What are the top data loss causes from a virtual machine?

  • Re-formatted 'Datastore'
  • Corrupted virtual disk files
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files
  • Deleted snapshots
  • Corrupted file systems
  • Traditional RAID and hardware failures

Our virtual machine performance has degraded. Should we be worried?

Virtual machines may slow down due to a number of reasons. Although these will not lead to direct data loss, you should proceed with caution and backup as soon as possible. Follow these steps to resolve the performance issue:
  • Test the storage device for hardware issues and the file system for corruption.
  • Check the version of the virtual machine software on the host computer to ensure the latest version is installed.
  • Be sure that antivirus software is properly installed and updated regularly.
  • Check the virtual machine host software settings to ensure they set up properly.

What is the best way to backup a virtual machine?

Always backup your data to a secondary storage device such as an external hard drive. Backup copies of files stored on the same hard drive where the active virtual machine is located risk data loss if the hard drive fails. For safety, make multiple backups and store them on a different local server/hard drive, in the cloud or on tape. Having additional backups will help you in the event of a data loss.

Can Ontrack Australia recover corrupted virtual machines from a server?

We have performed thousands of successful data recoveries from servers hosting virtual machines. We can recover data from nearly any virtual machine, server or system; including VMware®, Microsoft® Hyper-V®, Citrix®, Linux® XEN®, and Oracle® VM.

Our virtual machine is infected with ransomware. Can Ontrack help?

We have invested in the continued development of proprietary software to recover data from ransomware-infected storage systems, virtual machines, backup files, tapes, and other storage media. Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack Australia provides the best possible solutions for data recovery success.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)