Data Recovery by Solution

Remote Data Recovery

Ontrack® Remote Data Recovery™ (RDR) is a patented proprietary technology for the fast, safe and convenient data recovery from devices that are functional and recognised by the system. Thanks to RDR, data recovery work can be performed remotely through a secured connection between your computer and Ontrack’s system.

Minimise your system downtime with RDR and receive the same high quality service of an in-lab recovery procedure, without the need to ship the hardware. RDR only requires an internet connection and operational storage device.

Why Ontrack Data Recovery?

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Remote Data Recovery Services

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Safe and secure: How does Remote Data Recovery work?

With your storage device attached to the Internet, you connect to an Ontrack RDR server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyse its recoverability.

When the remote diagnosis is complete, you will receive a list of recoverable files with an assessment of their condition. As device failures can occur without warning, the diagnosis phase is critical. In many cases there is only one chance to extract the data from the device. Ontrack offers different types of service levels that you can choose from, depending on the urgency to get your data back.

During the recovery phase, your recovered data is extracted to a new destination and is accessible immediately upon completion of the recovery. In some specific cases, Ontrack may be able to restore access to the required data on the source volume.

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Faster: No shipping required
Minimise your system downtime with RDR and receive the same high quality service of an in-lab recovery procedure, without the need to ship the hardware. RDR only requires an internet connection and operational storage device.
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Ideal for complex recovery
Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, or systems affected by ransomware.
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Privacy and security by design
Communication through RDR is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. Ontrack engineers remotely control proprietary data recovery tools to repair file system structures and make the data accessible; none of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer data is our top priority.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-10 business days

Priority

Priority

Average of 2-3 business days

Emergency

Emergency

24/7 until completion

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)