Data Recovery by Solution

Lost File Data Recovery

For 35+ years, we have remained the world leader in data recovery for deleted files. Let the experts at Ontrack help you get your data back.


Ontrack Australia offers solutions to recover any type of file, including documents, photos, videos and databases.

If you've lost files, get a free evaluation of your media and a fixed price quote within just 24 hours!

Recovering data from a USB drive

Files can be lost for many different reasons, including accidental deletion, reformatting, corruption, viruses and physical media damage.

Ontrack Australia has the experience and expertise to recover any type of file, no matter what the data loss situation. Contact us today to start recovering your lost files.

Media types, file types and brands we can recover data from

We specialise in repairing storage media and extracting data. Our engineers can reassemble file systems and repair recovered files so that they can be used again.

Media Types

  • SATA, SCSI, SAS, Fiber Channel
  • External hard drives / portable USB, Firewire, eSATA
  • SSD drive
  • Tape
  • Flash memory
  • Optical storage (CD / DVD-ROM)

Recoverable File Types

  • Encrypted files
  • Worksheets
  • Presentations
  • Database
  • Email
  • Accounting
  • Graphics
  • Digital photos
  • Music files

Hard Drive Brands

  • Western Digital
  • Seagate Technologies
  • Fujitsu
  • Toshiba
  • Samsung
  • Hitachi GST
  • Other...

The Ontrack data recovery process

We'll ensure that you are informed every step of the way so that you have complete peace of mind. You have our 100% support from initial consultation to job completion.

Why Ontrack Data Recovery?

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-10 business days



Average of 2-3 business days



24/7 until completion

Frequently Asked Questions

How can I recover files after formatting?

Before recovering data from your hard drive after formatting, take certain precautions. To prevent the operating system from permanently deleting your files, avoid storing other data on the device you plan to recover data from.In addition, if you formatted your device too early or accidentally, unmount the storage drive to avoid unwanted overwrites. Then try using data recovery software. Install it on a workstation and plug in the hard drive. You can read more about the process here.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)