Technology Partners

Dell EMC Data Recovery

Ontrack is an authorized Dell EMC Partner and provides data recovery services for all Dell EMC products. With over 35 years of experience, we can recover your data.

As an authorized Dell ProSupport partner, our dedicated team of engineers have advanced training, and decades of experience delivering effective data recovery for Dell customers.


Ontrack and Dell EMC

Ontrack’s global R&D team has gained specialized knowledge of Dell products, and developed hundreds of proprietary software tools to ensure that Ontrack can recover data from Dell’s entire line of products.

Dell and Ontrack engineers continually collaborate to produce solutions that solve customer data loss challenges in today’s rapidly accelerating technology environment.

Why trust Ontrack?

Why trust Ontrack?

Ontrack is the world’s leading data recovery provider. As an authorized Dell ProSupport partner, we provide our customers with the highest potential for data recovery success, incomparable customer service, and competitive pricing.

Ontrack is the industry leader worldwide with 17 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide.

Examples of what we can recover:

  • Deleted Files from LUNs or iSCSI volumes
  • Deleted Pools
  • Formatted/Overwritten LUNs
  • File System Corruption
  • Deleted or Corrupted Virtual Disks
  • Media (HDD and SSD) and RAID Failures
  • Deleted Volumes / LUNs

Why Ontrack Data Recovery?

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Dell EMC Data Recovery Services


Dell EMC data recovery.

We currently perform data recoveries on the following Dell EMC products:

  • Enterprise Storage (Isilon, VMAX/PowerMAX, XTREMIO, ScaleIO, Symmetrix)
  • Entry and Midrange Storage (Unity, SC Series, VNX, EqualLogic, Clariion, Celerra)
  • All-Flash Storage (VMAX, Isilon, ScaleIO)
  • Cloud Storage (ECS, CloudArray)
  • Software-defined Storage (IsilonSD Edge, Elastic Cloud Storage)

Don't see your Dell EMC product listed here? Contact us to find out how we can help you:

Also check out our Dell consumer page for more Dell products.

Recovery Methods

In-lab Services

In-lab Services

The best recovery option for any type of system, no matter what the data loss situation is. This recovery service is provided in our state of the art data recovery lab and ISO-5/Class 100 cleanroom environment to ensure the safety of your data.

Remote Data Recovery

Remote Data Recovery

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

On-site Recovery

On-site Recovery

If your system cannot leave your premises, our engineers can bring their recovery expertise to you. Onsite data recovery is available for logical issues, however any hardware must be mechanically sound. This option is only available for an emergency service.

Each data recovery scenario is unique and we are able to customize your data recovery for your Dell EMC system to meet your needs.

One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. For most Dell EMC recoveries, our team of engineers can use our Remote Data Recovery service to virtually rebuild the volume (often rebuilding the RAID groups and storage pools), and recover missing or corrupted data from your Dell EMC system.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



Average of 7-10 business days



Average of 2-3 business days



24/7 until completion

Frequently Asked Questions

Can Ontrack Australia recover corrupted virtual machines from a server?

We have performed thousands of successful data recoveries from servers hosting virtual machines. We can recover data from nearly any virtual machine, server or system; including VMware®, Microsoft® Hyper-V®, Citrix®, Linux® XEN®, and Oracle® VM.

Database server

As an industry partner with certified developer status with Apple, Microsoft, Sun and VMware, we are best positioned to assist with a range of common database errors, including:
  • Database corruption
  • Torn pages
  • System table abnormalities

File Server

File servers can take on many different shapes and sizes, but rest assured that Ontrack has experience in recovering data from all hardware storage device configurations, including:
  • Network Attached Storage servers
  • Storage Area Networks
  • Direct Attached Storage
  • Cloud Storage

Custom Application Servers

Our research and development team is dedicated to creating customized data recovery solutions for our clients. Our global R &D team is the largest in the industry and has been developing the necessary tools and techniques for successful data recoveries for almost 30 years.

Web Server

We know loss of a web server is critical to any business. This is why our skilled team of engineers are available to assist at any time, day or night in the event of a data loss. Types of web servers:
  • Apache HTTP
  • IIS for Windows®
  • Novell® Open Enterprise Servers
  • IBM® Domino® (formerly IBM Lotus® Domino)
If you do not see your web server listed here, please contact us at 1800 872 259 or 07 3255 1199 for further assistance.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts!

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)