Ontrack’s data recovery services can assist you in recovering lost, deleted, corrupt or damaged files from any Apple device.
Receive a free evaluation of your media in four hours. Your media will be collected for free from any UK location and you’ll get a fixed price quote for your data recovery. Fast, easy and absolutely no obligation.
Keep your Apple warranty intact
Our data recovery engineers are authorised to open Apple devices without affecting the product warranty.
As Ontrack are partnered with Apple globally, you can maintain your Apple product warranty even after data recovery work has taken place. Our Apple Certified Mac Technicians and Apple Certified iOS Technicians are experts in handling and recovering data from any Apple device.
Any Apple device, any MacOS version
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Data recovery for iPhone, iPad and iPod
We understand that your iPhone isn't just there for making calls; it can contain important messages, business contacts and priceless photos or videos. If your data is lost or becomes inaccessible due to physical damage, we can help.
Our engineers have extensive experience in recovering lost data from any situation, including smashed screens, broken connector ports, dead batteries and failed iOS upgrades. Over the past 35 years of recovering data, we’ve seen and recovered from it all.
Our specialists can recover data from any Apple device, including:
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Data recovery process for Apple devices
Get your lost data back in four simple steps:
Consultation
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Evaluation
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Recovery
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Return
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
Causes of data loss on Apple devices
Our engineers regularly recover data from all of the situations listed below.
Don't worry if you can't see your problem listed; contact us for more information about how we can help you.
- Hard drive or SSD not recognised or inaccessible
- Accidentally initialised disk
- System errors
- File or folder directory not found
- Volume is not HFS+
- File system error
- Physical damage to the storage device
- Formatted hard drive
- Corrupted data
- Loss of RAID configuration
- Lost or deleted data
- And many more...
The data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
DIY data recovery
If your Apple device is not physically damaged, our Ontrack EasyRecovery for iPhone software could help get your data back.
Our Ontrack EasyRecovery software is available for Mac and iPhone and can help you recover lost data. Try it free today:
Join over a half million people and businesses who have trusted Ontrack to recover their data.
Start your data recovery now with a free consultation.
We'll collect your device and perform an evaluation, free of charge.
Data recovery for single drives and smartphones starts from £600.00 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.