Great Britain | English Locations

+44 (0)13 7274 1999 Start Your Recovery
+44 (0)13 7274 1999
+44 (0)13 7274 1999
Start Your Recovery

Data Recovery by Solution

Virtual Machine Data Recovery Experts

Data loss from servers, hypervisors, and virtual machines can be daunting. With 35+ years of data recovery experience and 15 years of virtual machine data recovery experience, Ontrack has recovered data from virtualised systems for thousands of enterprise customers worldwide. Virtualisation adds complexity to the data recovery process and when you need data recovered from virtualised environments, Ontrack is here to help.

Because virtualised systems comprise a unique marriage of software and hardware components, the successful recovery of inaccessible or lost data requires superior knowledge of hypervisors, host servers, storage devices, RAID arrays, file structures, applications, and more.

Ontrack's global team has years of experience and training, a host of proprietary tools, and specialised knowledge gained through unique working relationships with virtual machine software vendors and hardware OEMs that recommend our services. Ontrack virtual machine data recovery experts can help with following:

VMware ESX, vSAN, and Virtual Volumes (VVols) (VMDK files)

Microsoft Hyper-V (VHD, VHDX, and AVHDX files)

Citrix Xen/XenServer

Red Hat Enterprise Virtualisation (RHEV)

Oracle VM/VirtualBox

Linux KVM

Fusion for Mac

VMware Workstation

Ontrack Engineer

Our engineers can handle every VM data loss scenario in virtualised systems.

Whether it's a single virtual machine or an entire virtualised environment on enterprise storage, we can handle it all.

Our recovery capabilities are extensive - whether it is software corruption, device failure, or accidental deletion. Through unique capabilities, years of experience, and hundreds of thousands of successful data recoveries have established Ontrack's reputation as the global leader in the data recovery industry.

Common causes of data loss on virtual storage devices

Common causes of data loss on virtual machines

There are many causes of data loss. Fortunately, Ontrack has expertise to recover data from the following situations and more.

  • Failed disks or damaged RAIDs
  • Deleted LUNs/Volumes
  • Formatted or overwritten hosts, datastores, volumes and VMs
  • Corrupt Datastores or host volumes (VMFS, NTFS, ReFS, EXT, XFS, etc)
  • Corrupted virtual disk files (VMDK, VHD, VHDX, etc)
  • Corrupted guest file systems
  • Deleted VMs or snapshots
  • Deleted files from within a VM

VM System Data Recovery Recommendations

For best results, Ontrack recommends you follow these guidelines to protect you from further data loss. These recommendations can help preserve your chances for successful data recovery with Ontrack.

  • Stop using the system. The more you use it, the more likely recoverable data will be overwritten.

  • Never install data recovery software onto a volume if you require deleted data to be recovered. Installing software, creating, or copying files to the volume can permanently overwrite data in the free space of the volume and make it unrecoverable.

  • If critical data is inaccessible due to accidental deletion, device failure, or corruption, take the volume offline and unmount it immediately.
  • If you choose to attempt data recovery on your own, always work with a backup copy or image file of your data, volume, or virtual disk file.

  • Re-initialising or reformatting a problematic volume will remove all data and complicate data recovery attempts.

  • Only rebuild a RAID array if all of its member drives have been completely imaged, or you have a fully functional and verified backup.

  • Never attempt to force a failed RAID member drive online unless you have all member drives imaged.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Virtualised System Data Recovery Services

Contact our specialists for a free consultation immediately if you’ve experienced data loss on a virtualised system. Time is critical, and the probability for a successful data recovery is higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data.

Gray- NetApp 1- In-Lab

In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

Gray- Recover Business 6 Remote Data

Remote Data Recovery

Remote Data Recovery (RDR) is the best option for virtual machine recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. Virtual machine recovery is completed via a secure internet connection using proprietary tools. This method is not only quick, but cost-effective as well.

Gray- VMware 3- On-Site

Onsite Services

If your system is not allowed to be shipped and security protocols do not allow for a remote data recovery, onsite service is the best option for your data recovery. Our technician will travel to your facility to perform the data recovery at your location.

Virtualised system data recovery case studies

27 September 2024 05:17:40 EDT

Accounting Database Recovered from a lost VMware Virtual Disk

The Customer A local German IT service contractor, HMR Systemhaus GmbH, received a call from a tax consultancy firm abou

29 August 2024 03:21:53 EDT

Rescued MS SQL database from encrypted virtual backup on QNAP

Challenge A leading high tech incubator construction company suffered from a ransomware cyberattack. The attack was quic

15 August 2022 21:23:53 EDT

Only Available at Ontrack: IBM Storwize Data Recovery

The Situation: ransomware attack A client recently experienced a remote ransomware attack that resulted in Ontrack engin

15 August 2022 21:23:53 EDT

Ontrack Performs Emergency Raid 5 Data Recovery

The Situation A multinational client had fallen victim to the disappearance of crucial financial data and office files,

15 August 2022 21:23:53 EDT

Ontrack helps global pharmaceutical restore 400 virtual disks

The Situation The customer was in the process of acquiring another company, which had most of its systems virtualised. W

15 August 2022 21:23:53 EDT

Ransomware Recovery – Veeam Agent for Windows

The Situation A health care customer was affected by a ransomware attack that not only targeted their server data, but a

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+44 (0)13 7274 1999 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

+44 (0)13 7274 1999 Start Your Data Recovery

Resources from the Blog

29 August 2022 00:00:00 EDT

Disaster Recovery Plan is a Must Have for Any Organisation

As businesses depend increasingly on technology, data, and their IT infrastructure, the impact of system errors or downt

01 November 2021 00:00:00 EDT

IBM Storwize Data Recovery: A Breakthrough Case for the Books

The complex nature of IBM Storwize’s virtual RAID data storage system has become notorious in the data recovery industry

20 July 2020 00:00:00 EDT

Build a disaster recovery strategy for your virtual environment

According to Gartner, large companies lose $300,000 for every hour of downtime they encounter. These kinds of losses can

16 April 2020 00:00:00 EDT

Virtualisation: What are the causes of virtual system data loss?

Virtualisation technology dominates the enterprise landscape. According to Gartner, most firms report 75% or higher virt

09 April 2020 00:00:00 EDT

Six things to consider when choosing a hypervisor

Virtualisation, for the uninitiated, describes the use of software to provide a complete, functional simulation of a har

22 February 2018 00:00:00 EST

The evolution of storage systems: Object, File or Block?

More data is transferred and generated globally than ever before. The analysts from IDC are expecting that by 2025 the g

Related Data Recovery Services

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Server Recovery

Get failed servers back up and running again and recover lost data.

Veeam Recovery

Repair, restore, and reconstruct Veeam backups that are inaccessible.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

HyperV Recovery

Recover data from a global leader that works closely with Microsoft.

Enterprise Data Recovery

See why global enterprise companies trust Ontrack for data recovery.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
Services
Products
Resources
About

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)

© 2024 KLDiscovery Ontrack - All Rights Reserved.