We are the database recovery experts. We can recover databases from any file or application, even if the hardware has failed or there is software corruption.

Whether the cause of the data loss is a physical data storage device failure, or logical damage to the internal database, we can bypass the problem and get your data back.

Recoverable database types

Our database recovery services are trusted by thousands of IT professionals and technology users with inaccessible or lost database files.

If you don't see your file or database type listed, don't worry, with the largest research and development team of any data recovery provider, we can recover your data from any application, file or data loss situation.

Lotus® NotesMicrosoft® Exchange
Microsoft® SharePoint®Microsoft® SQL
Sybase®Visual FoxPro DBF

Database recovery process

A successful recovery of these types of files requires a verification of the storage device or system and the file system that contains the database.

Data recovery steps


Stage 1

Target LUN, iSCSI* LUN identification and low level DAS/RAID verification at the storage block level.

Stage 2

Volume file system indices are checked for metadata-to-data stream integrity.**

Stage 3

Database file integrity is checked.

Stage 4

Database listing of all recoverable tables and rows is completed.


*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

Trust the experts

Ontrack engineering teams have certified developer status with Apple, Microsoft, Sun and VMware to provide the best recovery solution possible for your critical database applications.

In order to prevent further data loss, consult with a data recovery specialist before attempting a database recovery using software. Our experienced server and database recovery specialists will assess your data loss case and walk you through the best steps to take to prevent further damage.

+44 (0)1372 741 999
Trust the database recovery experts


Emergency database recovery

If the situation is dire and you need to recover you data ASAP, our remote data recovery service can recover your lost database quickly and securely.

Our remote recovery service restores the lost and damaged data onto a new database server that is set up on the client's site using our proprietary software and a secure internet connection. This solution is quick, secure and cost effective for database recovery.

Join over a half million people and businesses who have trusted Ontrack to recover their data.


Start your data recovery now with a free evaluation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £20.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

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