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020 3131 6441
Start Your Data Recovery
020 3131 6441
Start Your Data Recovery
020 3131 6441
Start Your Data Recovery

Data Recovery by Solution

Remote Data Recovery

Ontrack® Remote Data Recovery™ (RDR) is a patented proprietary technology for the fast, safe and convenient data recovery from devices that are functional and recognised by the system. Thanks to RDR, data recovery work can be performed remotely through a secured connection between your computer and Ontrack’s system.

Minimise your system downtime with RDR and receive the same high quality service of an in-lab recovery procedure, without the need to ship the hardware. RDR only requires an internet connection and operational storage device.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Remote Data Recovery Services

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Safe and secure: How does Remote Data Recovery work?

With your storage device attached to the Internet, you connect to an Ontrack RDR server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyse its recoverability.

When the remote diagnosis is complete, you will receive a list of recoverable files with an assessment of their condition. As device failures can occur without warning, the diagnosis phase is critical. In many cases there is only one chance to extract the data from the device. Ontrack offers different types of service levels that you can choose from, depending on the urgency to get your data back.

During the recovery phase, your recovered data is extracted to a new destination and is accessible immediately upon completion of the recovery. In some specific cases, Ontrack may be able to restore access to the required data on the source volume.

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Faster: No shipping required
Minimise your system downtime with RDR and receive the same high quality service of an in-lab recovery procedure, without the need to ship the hardware. RDR only requires an internet connection and operational storage device.
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Ideal for complex recovery
Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, or systems affected by ransomware.
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Privacy and security by design
Communication through RDR is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. Ontrack engineers remotely control proprietary data recovery tools to repair file system structures and make the data accessible; none of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer data is our top priority.

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation
Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation
Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return
Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+44 (0)13 7274 1999 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

Average of 12-24 hours

Priority

Priority

Average of 3 business days

Standard

Standard

10 business days

+44 (0)13 7274 1999 Start Your Data Recovery

Frequently Asked Questions

Do you provide RAID data recovery in Abu Dhabi?

Yes, Ontrack provides data recovery from any device, any model, any operating system.We have over 30 years of experience successfully performing technical RAID recoveries. Our team can recover from all RAID systems, including any RAID level, controller, architecture or hard drive make, model or type. Click here to learn more about our Raid Data Recovery service and get a free consultation.

How much does data recovery in Abu Dhabi cost?

The cost of data recovery depends on a number of factors. For this reason we offer a free evaluation service that will identify if your data is recoverable and how much recovery will cost.

I need mobile data recovery, can you help?

Yes. Our mobile recovery experts can carry our data recovery on your smartphone, tablet or music device.

How do backup files become damaged or corrupted?

Backup files can become corrupt in a number of ways:
  • Large backup files may become damaged while copying to other devices
  • Backups were accidentally or intentionally deleted
  • Files may be damaged during encryption

I want to change from NetWorker to another system. What should I do if problems occur?

NetWorker is one of the most advanced backup storage solutions on the market. As with other solutions, the migration of an existing NetWorker system to another product is extremely problematic.The best approach to such a project is to get access to the data stored inside NetWorker with the built-in recovery function. In doing so, the compressed NetWorker files will be extracted to another storage space from where you can import the data into the new system. Normally, it is nearly impossible to import the metadata managed by NetWorker into the new hardware and backup solution. In most cases, you have to build the metadata of the new system from scratch and import the content into the appropriate folders or archives. Furthermore, NetWorker has a lot of features integrated into the system which makes it - if problems arise during the migration process - difficult to recover the backup.Whether the NetWorker backup system is based upon tapes or hard disks, or a combination of both, the integration of deduplication and virtualisation of backup files when recovering a NetWorker backup is a complicated task. Only specialised professionals can - if a backup is damaged - recover the backup and rescue the data inside. In such a case, we review the accessible data and search for references, which lead to the original structure of the underlying and compressed data files, whether they were stored in virtual machines or deduplicated for faster use and file size reduction.

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Related Data Recovery Services

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Virtualized System Recovery

Get expert help for complex data recovery from virtualised environments.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

Database Recovery

Recover critical information from your database with 24/7 support.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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