Ontrack offers professional email recovery services for consumers and businesses alike. From individual files to entire databases, we recover it all.

Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages and files; our expert engineers can recover your email data.

Where is your email stored?

On your device

Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.

In the cloud

Web based email applications (e.g. Gmail, Outlook.com, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.


Unsure if you have locally stored emails?

This table shows the most common email application types and where the email content is stored.

If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact your email provider for assistance.

Email application typeLocally storedServer storedWeb based storage
Microsoft® Outlook   
Microsoft Outlook (with Exchange Server)   
Entourage®/Microsoft Outlook for Mac®   
Entourage/Microsoft Outlook for Mac (w/Exchange Server)   
iOS® Device (iPhone®, iPad®, iPod touch®)   
IBM Lotus Notes®   
Hotmail/Windows Live Mail   
Apple® Mail   
Yahoo!® Mail   
Google Gmail   
Android Mail   
AOL®   
Thunderbird®   
Eudora®   

Email recovery from a server environment

Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST), our data recovery engineers can recover your email server data.

Contact us now to get expert advice for your specific data loss situation.

+44 (0)1372 741 999 Get a free consultation
Email recovery from servers
Damaged storage media recovery

Damaged storage media

Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.

Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.

+44 (0)1372 741 999

Email extraction from tape media

Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.

Our engineers can quickly pinpoint what media contains the data you need and restore it. The data is then returned in an encrypted .PST format.

Email extraction services
Email recovery from tape media

Join over a half million people and businesses who have trusted Ontrack to recover their data.



We’ll collect your device and perform an evaluation, free of charge

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD), mobile phones and tablets is four hours*, and within 24 hours for RAID systems*.

  • Data recovery for mobile phones starts from £300 + VAT
  • Data recovery for single hard drives starts from £399 + VAT
  • A free evaluation may not be possible for deleted data/formatted media

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation and arrange a FREE pick up?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. You have a period of 14 days in which to cancel the evaluation. In order to cancel, please email or call Ontrack.