Ontrack offers professional email recovery services for consumers and businesses alike. From individual files to entire databases, we recover it all.

Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages and files; our expert engineers can recover your email data.

Where is your email stored?

On your device

Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.

In the cloud

Web based email applications (e.g. Gmail, Outlook.com, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.

Unsure if you have locally stored emails?

This table shows the most common email application types and where the email content is stored.

If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact your email provider for assistance.

Email application typeLocally storedServer storedWeb based storage
Microsoft® Outlook   
Microsoft Outlook (with Exchange Server)   
Entourage®/Microsoft Outlook for Mac®   
Entourage/Microsoft Outlook for Mac (w/Exchange Server)   
iOS® Device (iPhone®, iPad®, iPod touch®)   
IBM Lotus Notes®   
Hotmail/Windows Live Mail   
Apple® Mail   
Yahoo!® Mail   
Google Gmail   
Android Mail   

Email recovery from a server environment

Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST), our data recovery engineers can recover your email server data.

Contact us now to get expert advice for your specific data loss situation.

+44 (0)1372 741 999 Get a free consultation
Email recovery from servers
Damaged storage media recovery

Damaged storage media

Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.

Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.

+44 (0)1372 741 999

Email extraction from tape media

Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.

Our engineers can quickly pinpoint what media contains the data you need and restore it. The data is then returned in an encrypted .PST format.

Email extraction services
Email recovery from tape media

Join over a half million people and businesses who have trusted Ontrack to recover their data.

Start your data recovery now with a free consultation.

We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £600.00 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £18.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.