Ontrack offers professional email recovery services for consumers and businesses alike. From individual files to entire databases, we recover it all.
Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages and files; our expert engineers can recover your email data.
Where is your email stored?
On your device
Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.
In the cloud
Web based email applications (e.g. Gmail, Outlook.com, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.
Unsure if you have locally stored emails?
This table shows the most common email application types and where the email content is stored.
If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact your email provider for assistance.
|Email application type||Locally stored||Server stored||Web based storage|
|Microsoft Outlook (with Exchange Server)|
|Entourage®/Microsoft Outlook for Mac®|
|Entourage/Microsoft Outlook for Mac (w/Exchange Server)|
|iOS® Device (iPhone®, iPad®, iPod touch®)|
|IBM Lotus Notes®|
|Hotmail/Windows Live Mail|
Email recovery from a server environment
Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST), our data recovery engineers can recover your email server data.
Contact us now to get expert advice for your specific data loss situation.
Damaged storage media
Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.
Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.
Email extraction from tape media
Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.
Our engineers can quickly pinpoint what media contains the data you need and restore it. The data is then returned in an encrypted .PST format.
We’ll collect your device and perform an evaluation, free of charge
Data recovery for single drives start from £399 + VAT, and for
smartphone from £400 + VAT. The final price will be determined at the end of
the evaluation, according to the complexity of the work involved and the
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.