Data Recovery by Solution

Email recovery

Ontrack offers professional email recovery services for consumers and businesses alike. From individual files to entire databases, we recover it all. Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages and files; our expert engineers can recover your email data.

Where is your email stored?

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On your device 

Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.

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In the cloud

Web-based email applications (e.g. Gmail,, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.

Unsure if you may have locally stored emails?

This table shows the most common email application types and where the email content is stored.

Email Application Type

Locally Stored

Server Stored

Web Based Storage

Microsoft® Outlook

Microsoft Outlook (with Exchange Server)

Entourage®/Microsoft Outlook for Mac®

Entourage/Microsoft Outlook for Mac (w/Exchange Server)

iOS® Device (iPhone®, iPad®, iPod touch®)

IBM Lotus Notes®

Hotmail/Windows Live Mail

Apple® Mail

Yahoo!® Mail

Google Gmail™

Android Mail




If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact the provider for assistance.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Email Data Recovery Services


Email recovery from a server environment

Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST), our data recovery engineers can recover your email server data.


Damaged storage media

Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.

Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.


Email extraction from tape media

Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.

Our engineers can quickly pinpoint what media contains the data you need and restore it. The data is then returned in an encrypted .PST format.

What Our Customers Say About Our Data Recovery Services

TrustScore /5

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



10 business days



Average of 3 business days



Average of 12-24 hours

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)