If your files are visible, but you're unable to open them, it's likely that they are corrupted.

Find out how to recover corrupted files so that you can use them again.

How to recover corrupted files

What causes file corruption?

We often hear about mishandling, formatting or mechanical failure of a storage device that causes the deletion of data. This is also the case for corrupted files.

When files become corrupted, they are available but not accessible. In many cases they are left unusable or inoperable. You may wonder about what are the causes of file corruption and why it happens. These problems can affect most file types such as Word documents, Excel spreadsheets or multimedia files such as photos and videos.

One of the most common causes of file corruption is that the operating system, application, or the entire computer suddenly crashes. Viruses can also damage your files and cause corruption, as can improper handling of the storage device.

In some cases, the corruption of files can be explained by a failure in the data storage device itself, such as a hard drive or memory card. In any case, there are ways to repair corrupt Word files using software. Software can also be used to restore a corrupt Excel file or damaged photos/videos.

Ontrack EasyRecovery Photo

Repairing corrupted photos

We often feel helpless when faced with corrupted files such as photos. Without knowing what to do, it's common to try anything possible ourselves to fix it, but this may further damage the files.

If you have corrupted photos, there is a simple way to repair the damage. You can use a dedicated file repair software like Ontrack EasyRecovery Photo, which is available for Windows or Mac. You can quickly repair corrupt photos and recover lost data with this easy to use software tool.

Start your data recovery now with a free consultation.

We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £600.00 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £20.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

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