The process of copying and transferring a video from one media device to another can sometimes result in that file being corrupted. But, if this happens, it does not necessarily mean that the file is lost for good.

In times like the above, the best solution would be to use a data recovery software to help you get your video file back.

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Why is my video file damaged?

In today’s day and age video is widely used, both for entertainment and professional purposes – it has become a part of everyday life for many. Regardless of the media or format used (mpg, mkv, wmv, avi), the most frequent causes of corruption occur due to a software/application error, system crash or a virus/malware attack.


Can I recover my corrupted video files?

Contrary to what you might think, it is possible to read corrupted mp4 files. There is just one condition required: the media must be recognised by a computer when you connect it via a USB cable. To do this, you can use a video file recovery software such as Ontrack EasyRecovery.

Ontrack EasyRecovery has many advantages. It is easy to use and is designed for all user profiles, even those with minimal computer experience. This powerful tool will allow you to recover your corrupted file in just a few clicks. If you have purchased Ontrack EasyRecovery, follow the three steps below to recover your corrupted video file.

Step 1: Connect your media

Connect your media and make sure it is recognised by your computer. Download the Ontrack EasyRecovery software and launch it. Select the media from which you want to recover. Click on the appropriate icon: hard disk, key and memory card, optical media, multimedia device or RAID system.

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Step 2: Recover your files

From the options you are given, click on "File Recovery" and then continue. The software will now begin to scan your media.

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Step 3: Save the file that you want to recover

After a full scan of the media, the software will display a list of all your recoverable files in a tree-like structure. Right-click on the video files that you want to recover and save it to a secure location that you have prepared before the recovery operation.

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We'll collect your device and perform an evaluation, free of charge.

Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • If you choose not to go ahead with the recovery after the evaluation, and would like your device returned, we will ship back to you for £9.60 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. If you are a consumer and place an order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.

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