A unique, value-added data recovery subscription service that allows you to provide fast, straightforward support to your customers in the event of a data loss.
For a low annual fee, your customers can enrol their desktops, laptops, phones and tablets to the Ontrack Digital Care Plan (ODCP). If a data loss occurs, the plan covers 100% of the data recovery service costs.Learn more
What is the Ontrack Digital Care Plan?
The plan covers all device types, including laptops, tablets, desktops, mobile phones, camera cards and USB devices across all operating systems, manufacturers and models.
Ontrack Digital Care Plan covers all data loss scenarios, including:
- Accidental deletion of files
- Formatting of storage media
- Ransomware, viruses and malware
- HDDs, SSDs and virtual disks
- Software failures and bugs
- Hardware failures
- Water, fire or smoke damage
- Natural disasters
- Disk crashes
- Mechanical failures
- Electrical failures
- Misuse of the storage device
Add more value to your solution
Deliver a critical element of data protection in an increasingly digitised world.
For equipment manufacturers, software publishers, distributors, managed service providers, or associations, Ontrack Digital Care Plan will enhance your solution, reduce risk, build customer loyalty, form secure global standards, and deliver a critical element of data protection in an increasingly digitised world.
Benefits of the Ontrack Digital Care Plan:
- Differentiate your organisation in a hyper-competitive world by bundling a data recovery subscription into your solutions
- Service providers, tech support and customers reduce risk and improve service levels, while eliminating budget and administrative issues related to data loss
- Drive adoption of higher value support plans or extended terms
- Establish a secure global standard for data recovery, reduce risk while improving service levels
- ITSM solutions can automate a data recovery workflow from within the platform leveraging Ontrack's API. See ServiceNow App
The data recovery process
Once a device is enrolled, our web-based service allows each customer to automate the data recovery process via an existing portal, or directly with Ontrack.
When a customer experiences a data loss, they can submit their data recovery request through one of the following options:
Your tech support or service desk team
Your support platform, via Ontrack's API
Directly via Ontrack's web forms
When a customer submits a data recovery request, Ontrack's automated workflow is set in motion, making the service effortless for you. Ontrack Digital Care Plan leverages our global infrastructure of 22 labs worldwide, so wherever a customer needs data recovery, Ontrack is there.
The Finnish cybersecurity expert bundles ODCP with its security software subscriptions, protecting devices against online threats and accidental data loss. F-Secure has also included ODCP in its loyalty program.
Nexetic is a Finnish based online backup service provider. Its target group is small to medium-sized businesses, and it distributes via ALSO. Nexetic differentiates itself from competitors by adding ODCP to its backup solution.
HP bundles ODCP into its HP Care Packs on a select and growing number of business laptops globally.
F9 Distribution differentiates its services from other global IT distributors by bundling ODCP with a broad range of solutions.
Dell offers ODCP as an option on select business laptop models.
LiftForward’s end to end Hardware as a Service software and services provide solutions for manufacturers including Microsoft’s Surface Membership, which allows businesses to pay monthly fees in exchange for a bundle of equipment, software, and support.
ServiceNow users can download Ontrack’s free ODCP APP from the ServiceNow Store to launch automated data recovery workflows. Integration of ODCP with ServiceNow establishes a global standard for data recovery from within the ITSM module.
Find out how you can offer the Ontrack Digital Care Plan to your customers.
Contact our team for more information.