Data Recovery by Solution

Data Recovery from Heat Damage

For 35+ years, we have remained the world leader in data recovery for heat damaged devices. Let the experts at Ontrack help you get your data back.

Whether your device is subject to overheating or exposed to fire or other extreme external heat sources, the resulting data loss can be catastrophic. With 35 years of recovering from all types of data loss, no matter the extent of heat damage, Ontrack’s experts are well equipped to help you get your data back.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Heat Damage Data Recovery Services

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving extreme heat, no matter the device or make and model.

Ontrack recovers data from devices damaged by heat, including:

What should I do if my device is damaged by heat?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from extreme heat or fire. 

  1. Do not try to operate a device that has been subjected to heat damage.
    Trying to operate laptops, desktops and other devices that may have been damaged by heat may cause further damage within the device’s hard drive.

  2. Contact a professional data recovery expert, immediately.
    Truth be told, recovering data from heat damaged devices requires a unique set of skills. In cases where media has been potentially damaged due to extreme heat, or even smoke, it’s best to trust the experts with recovering any critical data.

  3. Consider any available back up data. 
    Having data readily available can make all the difference, so it may be helpful to proactively create a recovery plan in the event of heat damage. Keep your location in mind when estimating the opportunity for heat damage from natural incidents such as wildfires or extreme summer temperatures and align your information security policies with the risks accordingly.  It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to fire, smoke, or water damage.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-15 business days

Priority

Priority

Average of 3-7 business days

Emergency

Emergency

24/7 until completion

How can I protect electronics from heat or fire damage?

Fire may not always be preventable, so having a good response system should an incident occur is highly recommended. Survey the areas where your electronics are stored and ensure that Highly Sensitive Smoke Detection (HSSD), automatic sprinkler systems and clean agent extinguishing systems are properly installed. Keeping your devices out of direct sunlight and away from tight spaces with other electronic devices that may generate heat is also important. Remember, any source of heat can cause damage.

How much heat can a laptop withstand?

Short timeframes of exposure to temperatures of 100° Fahrenheit may not cause any major damage, however, exposure at 200° Fahrenheit will most likely lead to some corruption of data. Exposure at 300° Fahrenheit or higher can cause more extensive damage, warping HDDs and platters and de-soldering your device's electronic connections.

Can I put my heat damaged device in the fridge to cool it down?

Never place an electronic device in a refrigerator or freezer as an attempt to cool it. Just as extreme heat can cause damage to your device, so can excessive cold temperatures. The sharp drop from hot to cold can lead to condensation which will damage the internal components of the device, rendering it unusable.

How can I protect electronics from heat damage?

Circumstances of extreme heat may not always be preventable, so having a good response system should an incident occur is highly recommended. Keeping your devices out of direct sunlight and away from tight spaces with other electronic devices that may generate heat is also important. Remember, any source of heat can cause damage.

How does heat affect devices?

Heat has the ability to damage both the external and internal electronics of your device. The exact amount of damage depends on the intensity of the heat applied.

How much heat can a laptop withstand?

Short timeframes of exposure to temperatures of 100° Fahrenheit may not cause any major damage, however, exposure at 200° Fahrenheit will most likely lead to some corruption of data. Exposure at 300° Fahrenheit or higher can cause more extensive damage, warping HDDs and platters and de-soldering your device's electronic connections.

What should I do if my device has heat damage?

Do not turn the device on. While fire damage is usually noticeable, smoke damage may not always be visible. Powering up the device can cause further damage, as any hidden soot can cause it to crash. In the same vein, a hard drive that has sustained comprehensive external damage may be perfectly operable internally. In either case, it's important to take caution and have the drive checked by a professional data recovery specialist as soon as possible.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)