Data Recovery for Corrupted or Infected Backup Systems
The recent increase in ransomware cases targeting backup files means that organisations who suffer a malware attack can no longer rely on backups to restore important data from critical systems.
We have developed specialist software that allows us to restore critical data files from ransomware infected backup systems, such as Veeam that would otherwise be permanently irretrievable. We’ve had multiple successful recoveries of malware-infected data when the customer had believed they were out of options.
Any device, any situation.
Trust the data recovery experts.
Ontrack provides data recovery services and software solutions to businesses, governments and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.
How can backup systems be damaged by malware?
Backing up your data is one of the best ways to protect your devices against data loss. But backup systems can also be infected, in fact, viruses and malware are a common cause of data loss in backup systems.
Viruses can cause a significant amount of damage to your devices, including backup devices, deleting or corrupting large amounts of data. Some malware, for example, is designed to delete or modify data simply to cause destruction, while ransomware encrypts data, making it inaccessible.
The good news is, your data isn’t necessarily lost forever. If your data backup system has been damaged by malware, our data recovery experts can help your get your data back with our specialist software, designed to restore critical data files from backup systems that have been infected by malware or ransomware.
Case Study: Malware-Infected Veeam Recovery
With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.
In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment.
"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000€. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation.
The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS.
Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."
Frequently asked questions
My Veeam VBK backup files have been damaged (corrupted) due to a ransomware attack. Can Ontrack recover my data?
Whitepaper: The Global Impact of Ransomware
Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.
No organization is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.
Download our in-depth whitepaper to find out more about the statistics and how to avoid ransomware within your organization.
How fast do you need your data back?
We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.
Your data recovery will begin with an evaluation that takes around four hours to complete (once your media has been received).
StandardAverage of 7-14 business days
Emergency24/7 Until Completion
Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
Flexible Payment Options
We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.
Multiple Service Offerings
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.