We understand losing your data can be a frustrating and anxious event that is out of your control. At Ontrack, we want you to have control over your data recovery process. 

We offer our clients several service options to meet their needs, a list of recoverable files before you pay for a full recovery and access to a secure website where you can track your data 24-7 through the recovery process.

+44 (0)1372 741 999

View your job status and reports any time you want.

You can log into the Data Recovery Service Cloud portal 24x7x365 to see the status of your recovery and access your Verifile reports. 

The portal allows access to all of the information necessary to determine if important files can be recovered before committing to recovery fees and proceeding with an actual recovery.

Data Recovery Service Cloud


Check on your job any time, day or night.


Easy to use management portal with everything you need to know about your recovery.


Complete listing of recoverable files.


Contact information for your support specialist at your fingertips.

Let's get started!


Begin your free data recovery evaluation by completing the form below.


If you have an existing data recovery job, log in to our customer portal.

Customer Portal Login


View your Ontrack Verifile reports.

Please note, if you experience any issues viewing your reports in the customer portal, you can download the stand-alone Verifile viewer here. If you need access to the original Ontrack Online portal, you can access it here.


Start your data recovery now with a free evaluation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
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By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.
  • If you choose to cancel the evaluation or decide not to proceed with the recovery after the evaluation, and would like your device returned, we will ship back to you for £18.00 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.