Get your data back with our straightforward and transparent data recovery process.

If you experience a data loss, at home or at work, trust the world leader in data recovery. Our four step data recovery process is completely transparent and is designed with you and your data in mind.

We can help with any data loss situation

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple cases to the most complex and catastrophic.

Step 1: Free phone consultation

During your first phone consultation, Ontrack initiates the process by assessing your data loss situation to determine the best and most cost effective data recovery solution. We provide an overview of the data recovery process including service level options, and review pricing options for data recovery services.

Step 2: Evaluation

Ontrack provides you with a unique service order number and comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

  • An evaluation of your media to determine the condition of the device and the data
  • An optional guaranteed list of all recoverable files*
  • A guaranteed fixed price for the data recovery service
  • A detailed analysis report from our engineering team

*If you would like a guaranteed file listing report with your evaluation report, then please speak to one of our data consultants about an Ontrack Verifile report. Please note: a fee may be required depending on the service type selected.

Step 3: Data recovery service

Following the initial consultation and evaluation, we will send you all of the necessary paperwork that must be signed and returned before we proceed with your recovery. Once received, our engineers will start overcoming any physical or logical damage and recover your data using proprietary tools and techniques.

The exact turnaround time for your data recovery will vary depending on your chosen service level, the damage to your device and the amount of data.

Step 4: Project completion

Once the recovery is complete, Ontrack provides the following:

  • Copying out your recovered data to a brand new external USB drive (unless otherwise specified)
  • Next day delivery of your recovered data via a courier service
  • Simple instructions on how to access and reinstall your recovered data
  • World class customer service and technical support staff available for assistance
Ontrack Data Recovery process

Get an evaluation in just 4 hours

Get a free evaluation in just 4 hours

Fast, free and absolutely no obligation.

Our initial evaluation service is completely free of charge. Your device will be collected for free from any UK location, and within 4 hours (on average) of receiving your device at our labs, you’ll know whether your data is recoverable and receive a detailed report containing a fixed price quote.

+44 (0)1372 741 999 Begin your recovery

The data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.


We’ll collect your device and perform an evaluation, free of charge

Data recovery for single drives start from £399 + VAT, and for smartphone from £400 + VAT. The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.

To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.

*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation and arrange a FREE pick up?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Global House, 1 Ashley Avenue, Epsom, Surrey, KT18 5AD.
  • If we are unable to recover your data or you do not go ahead with the recovery, we are able to securely destroy your media. If you would like it returned to you the cost would be £9.60 (inc. VAT) for UK shipping.
  • You authorise Ontrack to begin the evaluation immediately. During the Free Evaluation, you can cancel at any time. If you are a consumer and place an Order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Condition. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.