Ontrack and Dell EMC
As an authorised Dell ProSupport partner, our dedicated team of engineers have advanced training, and decades of experience delivering effective data recovery for Dell customers.
Ontrack’s global R&D team has gained specialist knowledge of Dell products, and developed hundreds of proprietary software tools to ensure that Ontrack can recover data from Dell’s entire line of products. Dell and Ontrack engineers continually collaborate to produce solutions that solve customer data loss challenges in today’s rapidly accelerating technology environment.
Why trust Ontrack?
Ontrack is the world’s leading data recovery provider. As an authorised Dell ProSupport partner, we provide our customers with the highest potential for data recovery success, incomparable customer service, and competitive pricing.
Ontrack is the industry leader worldwide with 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide.
Examples of what we can recover:
- Deleted files from LUNs or iSCSI volumes
- Deleted pools
- Formatted or overwritten LUNs
- File system corruption
- Deleted or corrupted virtual disks
- Media (HDD and SSD) and RAID failures
- Deleted volumes or LUNs
Dell EMC data recovery
We currently perform data recoveries on the following Dell EMC products:
- Enterprise storage (Isilon, VMAX/PowerMAX, XTREMIO, ScaleIO, Symmetrix)
- Entry and midrange storage (Unity, SC Series, VNX, EqualLogic, Clariion, Celerra)
- All-flash storage (VMAX, Isilon, ScaleIO)
- Cloud storage (ECS, CloudArray)
- Software-defined Storage (IsilonSD Edge, Elastic Cloud Storage)
Don't see your Dell EMC product listed here? Contact us to find out how we can help you:
Dell EMC Case Studies
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Data recovery methods
Choose a service option to meet the needs of your business.
One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. For most Dell EMC recoveries, our team of engineers can use our Remote Data Recovery service to virtually rebuild the volume (often rebuilding the RAID groups and storage pools), and recover missing or corrupted data from your Dell EMC system.
The best recovery option for any type of system, no matter what the data loss situation is. This recovery service is provided in our state of the art data recovery lab and ISO-5/Class 100 cleanroom environment to ensure the safety of your data.
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.
Need your data back quickly? We can help with our range of data recovery service levels.
Standard10 business days
PriorityAverage of 3 business days
EmergencyAverage of 12-24 hours
Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
We'll collect your device and perform an evaluation, free of charge.
Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.