Trust Ontrack for Dell data recovery
Ontrack’s global R&D team has expert knowledge of Dell products, and has developed proprietary software tools to ensure that we can recover data from any Dell product.
With 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia, Ontrack is the world’s leading Dell data recovery provider. We perform over 50,000 successful data recoveries a year and deliver the highest level of recovery success and customer service.
Benefits for Dell customers
- Free media collection and free evaluations
- No recovery, no fee policy
- Preservation of your Dell product warranty
- Data recovery work completed in a specialist cleanroom environment
- Dedicated Data Services Representative to assist you with your recovery
- Highly trained experts who’ve successfully recovered data from thousands of Dell computers and storage devices
Data recovery for any Dell product
Ontrack has the expertise to recover data from all Dell products and virtually any data loss situation.
Our data recovery experts can recover inaccessible emails, pictures, contacts, videos, music, documents and other data types from Dell devices that have suffered file system corruption, physical damage and fire or water damage. If your data loss is time critical, please call us immediately for the best advice.
Laptops and tablets:
Dell Precision Mobile Workstations
Dell Inspiron Desktops
Dell Precision Fixed Workstations
Dell Vostro Desktops
Dell XPS Desktops
Our data recovery process
Four simple steps to get lost data back from your Dell device:
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
Service levels and pricing
Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
Standard7-15 business days
ExpressAverage of 3 business days
EmergencyAverage of 12-24 hours
Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they provide approval to proceed with the recovery work. Evaluation and recovery time estimates can vary depending on the device type, data capacity, number of files, transfer speeds, and complexity of the data loss situation.
The data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
We'll collect your device and perform an evaluation, free of charge.
Data recovery for single drives and smartphones starts from £478.80 (inclusive of VAT). The final price will be determined at the end of the evaluation, according to the complexity of the work involved and the urgency required.
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or for further assistance, please contact us on +44 (0)1372 741999.