Over 30 Years in Business
Over 500K Recoveries
Global access to replacement parts
ISO5 Certified Cleanroom
*Excluding media over 1.5kg
Data Recovery Experts in External Hard Drives
An external hard disk drive typically consists of a hard drive (HDD) in a simple case with an external port that connects to a computer or other media devices.
External HDDs are portable, easy to use and have a high storage capacity but given their portable nature, they are more prone to physical damage than a hard drive installed inside your machine. When they fail or become damaged, Ontrack has industry-leading technology to help you recover your data.
Types of External Hard Drive Failure
There are 2 basic types of external hard drive failure that can result in data loss:
If your hard drive is not working or is making clicking and/or grinding noises, it is probably experiencing a mechanical failure. This could be due to a head crash, motor failure or other issues.
Mechanical failures require a cleanroom environment in order to open the hard drive without causing further potential data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.
PRO TIP: If a mechanical failure is detected, contact us immediately. Work done outside a professional cleanroom environment can reduce the chance of a successful recovery.
If your hard drive is working, but you cannot access some or all of your files, then it is likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. Whatever the cause, Ontrack engineers can give you the best change of recovering your missing data.
PRO TIP: If your hard drive is still recognized, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.
Simple Self-Debugging Methods
Check your cables and ports!
It is worthwhile double-checking that your cables and ports are working properly. If your external hard drive is not being detected, it could be due to a faulty cable or a defective port. You can test this by swapping out the cable for another one or test your hard drive on a different port or computer.
Note: If your external drive is making any clicking or other unusual noises, unplug it immediately, and stop trying to access it. Any further attempts to access the drive may cause additional damage. Contact Ontrack ASAP to discuss your options for data recovery.
We offer 3 service levels so we can return your data when you need it. We'll provide you with a fixed quote with no hidden charges.
Standard5-7 business days
Priority2-4 business days
Emergency24/7 Until completion
Data Recovery Process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.