Successful data recovery from any device.
As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving fire, no matter the device or make and model.
Ontrack recovers data from devices damaged by fire, including:
Ontrack’s engineers are trained to provide services for devices damaged by fire, internal and external heat sources as quickly as possible by implementing a simple 4-step data recovery process:
Customer service representatives are available 24/7 to provide fire damage data recovery consultations and a written quote estimation.
Ontrack’s experts will recommend the best data recovery solution after reviewing your fire damaged device. They will also follow up with a price quote and an outline of service levels and delivery schedules to help get your data back as quickly as possible within your time frame.
Once approved, your data will be recovered based on the service level you’ve chosen. You will be provided with a link to our secure portal, which allows you to track your data recovery status and view recoverable files.
Once data has been recovered from your fire damaged device, we’ll send it back to you saved on an encrypted external drive via next day delivery.
What if my device is damaged by fire or another source of extreme heat?
Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from extreme heat or fire.
- Do not try to operate a device that has been involved in a fire.
Trying to operate laptops, desktops and other devices that may have been damaged in a fire, even if smoke damage is the only harm done, may cause further damage within the device’s hard drive.
- Avoid any attempts to dry any devices that have become wet.
Drying out [devices that have been subjected to water damage](link to flood damage page) could lead to further data loss due to corrosion. In instances where your device may have been exposed to water during a fire incident, it is best to send it to a data recovery professional for further evaluation. Be sure to place the device in a secure plastic bag and wrap it with a damp paper towel to keep as much moisture in the device as possible.
- Contact a professional data recovery expert, immediately.
Truth be told, recovering data from fire damaged devices requires a unique set of skills. In cases where media has been potentially damaged due to extreme heat, smoke, or water, it’s best to trust the experts with recovering any critical data.
- Consider any available back up data.
Having data readily available can make all the difference, so it may be helpful to proactively create a recovery plan in the event of a fire. Keep your location in mind when estimating the opportunity for fire, smoke or water damage from natural incidents such as wildfires or extreme summer temperatures and align your information security policies with the risks accordingly. It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to fire, smoke, or water damage.
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