Data recovery for corrupted or infected backup systems
The recent increase in ransomware cases targeting backup files means that organisations who suffer a malware attack can no longer rely on backups to restore important data from critical systems.
We have developed specialist software that allows us to restore critical data files from ransomware infected backup systems, such as Veeam that would otherwise be permanently irretrievable.
We’ve had multiple successful recoveries of malware-infected data when the customer had believed they were out of options.
Any device, any situation
Trust the data recovery experts.
Ontrack provides data recovery services and software solutions to businesses, governments and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.
Case study: Malware-infected Veeam recovery
With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.
In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment.
"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000€. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation.
The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS.
Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."
Frequently asked questions
My Veeam VBK backup files have been damaged (corrupted) due to a ransomware attack. Can Ontrack recover my data?
Whitepaper: The global impact of ransomware
Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.
No organisation is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.
Download our in-depth whitepaper to find out more about the statistics and how to avoid ransomware within your organisation.
How fast do you need your data back?
We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.
Your data recovery will begin with an evaluation that takes around four hours to complete (once your media has been received).
StandardAverage of 7 business days
ExpressAverage of 3 business days
EmergencyAverage of 24 hours
Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
We’ll collect your device and perform an evaluation, free of charge
Data recovery for single drives start from £399 + VAT, and for
smartphone from £400 + VAT. The final price will be determined at the end of
the evaluation, according to the complexity of the work involved and the
To begin, start by clicking on the type of media from which you need data recovered. The evaluation time for single hard drives (HDD and SSD) is four hours*, and within 24 hours for RAID systems*. Other media, such as mobile phones do not require an evaluation to provide an accurate quotation.
*These are typical time frames and apply within normal business hours (Monday to Friday, 9am to 5pm). For an out of hours, emergency service, or if you need further assistance, please contact us on +44 (0)1372 741 999.