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+44 (0)13 7274 1999 Start Your Recovery
+44 (0)13 7274 1999
+44 (0)13 7274 1999
Start Your Recovery

Data Recovery by Solution

Damaged Backup Systems

Expert data recovery services for backups affected by malware. Ontrack has developed proprietary tools for virtual backup solutions, such as Veeam, to help customers who are not able to access or restore data from their backups due to corruption or ransomware.

Data Recovery for Corrupted or Infected Backup Systems

The recent increase in ransomware cases targeting backup files means that organisations who suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialist software that allows us to restore critical data files from ransomware infected backup systems, such as Veeam that would otherwise be permanently irretrievable.

We’ve had multiple successful recoveries of malware-infected data when the customer had believed they were out of options.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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Backup Systems Data Recovery Services

Data recovery for any situation

Any device, any situation

Trust the data recovery experts.

Ontrack provides data recovery services and software solutions to businesses, governments and consumers. Our customers trust us to provide innovative solutions and world-class service from our 22 global laboratories.

With our cleanroom environments and propriety software tools, we can recover from any type of data storage device, including hard drives, SSD, servers, RAID, virtual machines and cloud services.

Case study: Malware-infected Veeam recovery

With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.

In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment. 

"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000€. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation.

The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS.

Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.

+44 (0)13 7274 1999 Start Your Data Recovery

Typical Backup Data Loss Scenarios

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  • Corrupted full backup files
  • Corrupted incremental backups
  • Deleted backup files
  • Partially or fully overwritten backup media
  • Factory reset of NAS systems
  • Partially encrypted backup
  • Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
  • No access to stored/archived dates (e.g., missing hardware, software, or knowhow) 
Ransomware whitepaper

Whitepaper: The global impact of ransomware

Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.

No organisation is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.

Download our in-depth whitepaper to find out more about the statistics and how to avoid ransomware within your organisation.

Download whitepaper

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

10 business days

Priority

Priority

Average of 3 business days

Emergency

Emergency

Average of 12-24 hours

+44 (0)13 7274 1999 Start Your Data Recovery

Resources from the Blog

15 August 2023 07:30:22 EDT

What are the types of Veeam backups?

There are three backup types that Veeam uses: Full Backup A full backup to a VBK file is where at least one file is

23 October 2019 00:00:00 EDT

A Guide to Small Business Data Backup

Everybody who's ever used a computer for work should know that it's vitally important to make backups. Whether you're

21 September 2015 00:00:00 EDT

Microsoft Exchange brick-level backup

In this guide, we'll be taking a look at what Microsoft brick-level backups are and how you can conduct them using

Related Data Recovery Services

Tape Recovery

Recover tape data from corruption, physical damage, or software errors.

Veeam Recovery

Repair, restore, and reconstruct Veeam backups that are inaccessible.

Server Recovery

Get failed servers back up and running again and recover lost data.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

Virtualized System Recovery

Get expert help for complex data recovery from virtualized environments.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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