Since it was not a mechanic defect, a remote data recovery (RDR) could be done. The Dell EqualLogic System with three LUNs was connected with the computer of a Ontrack data recovery engineer via a secure internet connection. All the client had to do was to install a client-software on a PC connected to the Dell EqualLogic System and connect it to Ontrack. The engineer could then start to work. The first step was to check the system data. When this check confirmed that the virtual machines were not deleted but only saved wrongly, we could start the recovery.