Data Recovery by solution

Data Recovery from Lightning & Power Surge

For 35+ years, we have remained the world leader in data recovery for power-related damaged devices. Let the experts at Ontrack help you get your data back.

Whether large or small, power surges and lightning strikes can result in major data loss. Rest assured that no matter the device, or the extent of damage, Ontrack’s experts are available 24/7/365 to help you get your data back.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving lightning, power surges or power outages, no matter the device or make and model.

Ontrack recovers data from devices damaged by lightning or power events, including:

What should I do if my device is damaged in a lightning strike, power surge or power outage?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from a lightning strike or power event.

  1. Do not try to operate a device that has been visibly damaged.
    Trying to operate laptops, desktops and other devices that have been clearly damaged during a power event or lightning strike as you normally would may do more harm than good and render data unrecoverable.

  2. Avoid trying to use DIY data recovery software on broken devices.
    Data recovery software is meant for use on devices with drives that are functioning properly; trying to run the software on a device that has been damaged by lightning, a power surge or a power outage could make recovering your data more difficult or, even worse, lead to irreversible damage.

  3. Contact a professional data recovery expert, immediately. 
    Truth be told, recovering data from damaged devices requires a unique set of skills. In cases where media has been burned or blown due to lightning or power events, it’s best to trust the experts with recovering any critical data.

  4. Create a natural disaster data recovery plan. 
    Having data readily available can make all the difference, so having a recovery plan in place in the event of an electrical surge or outage event is key. Keep your location in mind when estimating the opportunity for lightning and power surge or outage threats and align your information security policies with the risks accordingly. It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to power surge or lightning damage.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

10 business days

Priority

Priority

Average of 3 business days

Emergency

Emergency

Average of 12-24 hours

Frequently Asked Questions

How much does it cost to recover data from a failed hard drive?

The cost of recovering data from a damaged storage device is determined by the time and effort that goes into getting the data you need and not by the size of the drive or volume of data. This makes it difficult to give you a price without evaluating your situation first.In any case, we rely on our unmatched data recovery expertise and 35 years of industry experience to work as efficiently as possible, meaning you'll always get a great price from us.What's more, you'll have a choice of service options, each with its own price.

Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?

We don't see a difference in the cost of the actual recovery, but there is a time cost. When we are familiar with the drive or firmware variation, we have better support for that drive. In cases when we are seeing new drives for the first time, it can take some time to perform research and development and work with the drive manufacturer to gain knowledge of the drive and the data layout.

If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?

We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.

Can Ontrack recover my data?

Without the chance to evaluate your hard drive, we really can't say for sure. The full answer will depend on the severity of the damage (if any), the length of time since your data was lost and the hard drive type among other factors.However, with more than three decades of experience and the best resources to hand, it's highly likely we can get the data you need.So far, we've completed more than 600,000 recoveries with a 90% success rate.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)