Data Recovery from Heat Damaged Device

Whether your device is subject to overheating or exposed to fire or other extreme external heat sources, the resulting data loss can be catastrophic. With 35 years of recovering from all types of data loss, no matter the extent of heat damage, Ontrack’s experts are well equipped to help you get your data back.

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Successful data recovery from any device.

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of an incident involving extreme heat, no matter the device or make and model.

Ontrack recovers data from devices damaged by heat, including:


Ontrack’s engineers are trained to provide services for devices damaged by internal and external heat sources as quickly as possible by implementing a simple 4-step data recovery process:

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Consultation

Customer service representatives are available 24/7 to provide heat damage data recovery consultations and a written quote estimation.

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Free Evaluation

Ontrack’s experts will recommend the best data recovery solution after reviewing your heat damaged device. They will also follow up with a price quote and an outline of service levels and delivery schedules to help get your data back as quickly as possible within your time frame.

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Data Recovery

Once approved, your data will be recovered based on the service level you’ve chosen. You will be provided with a link to our secure portal, which allows you to track your data recovery status and view recoverable files. 

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Data Return

Once data has been recovered from your heat damaged device, we’ll send it back to you saved on an encrypted external drive via next day delivery.


What should I do if my device is damaged by heat?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from extreme heat or fire. 

  1. Do not try to operate a device that has been subjected to heat damage.
    Trying to operate laptops, desktops and other devices that may have been damaged by heat may cause further damage within the device’s hard drive.
  2. Contact a professional data recovery expert, immediately.
    Truth be told, recovering data from heat damaged devices requires a unique set of skills. In cases where media has been potentially damaged due to extreme heat, or even smoke, it’s best to trust the experts with recovering any critical data.
  3. Consider any available back up data. 
    Having data readily available can make all the difference, so it may be helpful to proactively create a recovery plan in the event of heat damage. Keep your location in mind when estimating the opportunity for heat damage from natural incidents such as wildfires or extreme summer temperatures and align your information security policies with the risks accordingly.  It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become exposed to fire, smoke, or water damage.

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Heat Damaged Device Data Recovery FAQ


Join over a half million people and businesses who have trusted Ontrack to recover their data.


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Start your data recovery now with a free evaluation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +44 (0)1372 741 999

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.
By submitting this form you acknowledge that:
  • The free evaluation will be completed by KLDiscovery Ontrack Ltd (trading as Ontrack), Nexus, 25 Farringdon Street, London EC4A 4AB.
  • If you choose not to go ahead with the recovery after the evaluation, and would like your device returned, we will ship back to you for £9.60 (inc. VAT) for UK mainland shipping (next day service). Other delivery costs may vary. If you choose to go ahead and we cannot recover your data, we will return your device free of charge. Alternatively, we can securely destroy your media.
  • You authorise Ontrack to begin the evaluation immediately. During the free evaluation, you can cancel at any time. If you are a consumer and place an order, you have a period of 14 days in which to cancel the Order but you acknowledge that your right to cancel will be lost if Ontrack completes the evaluation before your notice to cancel is received. Full details for cancellation and your rights are set out in our Terms and Conditions. In order to cancel, please email or call Ontrack using the contact details provided or use the model cancellation form on our website.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.