United States | English Locations

855.558.3856 Start Your Data Recovery
855.558.3856
855.558.3856
Start Your Data Recovery

Data Recovery by Device

Mobile Phone Recovery

Data lost from your phone or tablet doesn’t have to be permanent. We can help no matter what the situation. Ontrack Data Recovery can help you retrieve inaccessible data like contacts, text messages, photos, songs, videos and more in a short time.

Overview

Data recovery from any mobile phone device and brand

Whether you have a cell phone, tablet or music player, we can perform our professional mobile recovery service on your device, and where possible, repair it back to working order.

Mobile device recoveries are $1,250. This includes a 1 TB back up drive and return shipping. If your recovery requires a
larger backup drive, an additional fee will
apply based on the size needed. All other devices must undergo a free evaluation to determine the exact cost for recovery. Mobile evaluations are still free but will not generate a detailed report as the cost is predetermined.

Why Ontrack Data Recovery

Wallet

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Payment Plans
Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Mobile Phone Data Recovery Services

Operating System

iOS™

Android™

Windows®

Brand

Apple®

HTC®

LG®

Microsoft®

Motorola®

Samsung®

If you do not see your device listed here, please contact one of our data recovery specialists at 855.435.1945 for a full list of supported devices.

Comprehensive mobile phone services

Comprehensive mobile phone recovery service

We also provide repair services for most forms of physical damage. 

We have experience with the following damaged parts and can solve problems like these:

Needed something else? Get in touch with us today to find out how we can help you.

Data recovery we can and can’t do for iOS phones, Android phones, and tablets

While we can help in many situations, unfortunately data recovery isn't always possible from mobile devices.

Can Do

  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage
  • Error 14 (update failure due to lack of space)

Can't Do

  • Disabled phone
  • Forgotten passcode
  • Full factory reset
  • Restored incorrect backup
  • Deleted data/photos/contacts
  • Deleted SMS messages
  • Deleted messages from third party applications (i.e. WhatsApp/Wechat)

Smartphone recovery examples

August 14, 2022

Ontrack Successfully Recovers Data from iPhone 5

The Situation Customer Testimonial “I was taking video of my [then] 7 month-old in the bathtub, and of course, ended up

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

855.558.3856 Start Your Data Recovery
Mobile Phone Data Recovery Software

Mobile Phone Data Recovery Software

If your mobile phone is working properly and without signs of physical damage, do-it-yourself data recovery is an option.

Try our 'best in class' data recovery software.

Data Recovery Software for iPhone
Mobile device recovery experts

Why trust your mobile device to us?

Ontrack Data Recovery services has a track record of successful mobile data recoveries.

From flash memory storage devices; unrivaled expertise; and proprietary data reconstruction programs to identify, separate and reassemble your flash memory, Ontrack will use every resource at our disposal to recover your mobile data.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

855.558.3856 Start Your Data Recovery

Frequently Asked Questions

How will my recovered data be organized?

Our goal is to restore your files to as close to their original folder structure as possible. However, there are some cases where irreparable damage to the media or directory prevents us from delivering a perfect file structure. In these situations, we organize your recovered files by their file type such as spreadsheets, word processing, presentations, etc.

How will my recovered data be returned to me?

Upon completion, your recovered data can be downloaded via a secure Internet connection, or we will load it onto an encrypted external drive and ship it to you.

Is there a charge for shipping a device to your data recovery office?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Resources from the Blog

Mar 14, 2019 12:00:00 AM

How to Protect Your Data on Your Old Mobile Device

With the rising costs of smartphones, many consumers are no longer prepared to pay the hefty price tag that comes with a

Sep 26, 2018 12:00:00 AM

Are your Android apps putting your phone at risk?

If you own an Android, you’re probably a regular visitor to the Google Play Store. Having the latest gaming app, or an a

May 8, 2018 12:00:00 AM

Video: How to Test iPhone Battery with a Multimeter

Ontrack is long known for its expertise in recovering data from hard disk drives, SSDs, RAID, and NAS systems as well as

Dec 28, 2017 12:00:00 AM

Smartphone Essentials: Back up the Data on your Smartphone (Pt. 1)

During this holiday season, many new smartphones will be given as gifts. To transfer the data from the "old" device to t

Nov 30, 2017 12:00:00 AM

Mobile Phone Recovery: How Most People Lose Their Data

There is a multitude of things that can go wrong when it comes to mobile phone recovery. From lost or deleted data due t

Nov 21, 2017 12:00:00 AM

Data Recovery from a Modern Smartphone is a Challenging Task

Today almost everybody owns a smartphone. Last year (2016) alone nearly 1.5 billion units were sold worldwide and smartp

Related Data Recovery Services

Apple Recovery

Get a free evaluation of your Apple device and restore your lost data.

Email Recovery

Take advantage of email extraction and restoration services.

Flash/Memory Card Recovery

Recover lost files, photos, and other data from any flash memory device.

Photo Recovery

Recover irreplaceable lost photos from any type of device or platform.

Desktop Recovery

Retrieve desktop data from any operating system, make, or model.

Laptop Recovery

Recover lost data due to hardware or software failures and more.

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
Services
Products
Resources
About

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)

© 2025 KLDiscovery Ontrack - All Rights Reserved.