Data Recovery by Device

Mobile Phone Recovery

Data lost from your phone or tablet doesn’t have to be permanent. We can help no matter what the situation. Ontrack Data Recovery can help you retrieve inaccessible data like contacts, text messages, photos, songs, videos and more in a short time. Mobile device recoveries are $950 plus back up media. This includes return shipping. All other devices must undergo a free evaluation to determine the exact cost for recovery. Mobile evaluations are still free but will not generate a detailed report as the cost is predetermined.

Overview

Data recovery from any mobile phone device and brand

Whether you have a cell phone, tablet or music player, we can perform our professional mobile recovery service on your device, and where possible, repair it back to working order.

Why Ontrack Data Recovery

Wallet

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Mobile Phone Data Recovery Services

Operating System

Android

Brand

HTC®

LG®

Motorola®

Samsung®

If you do not see your device listed here, please contact one of our data recovery specialists at 855.435.1945 for a full list of supported devices.

Comprehensive mobile phone services

Comprehensive mobile phone recovery service

We also provide repair services for most forms of physical damage. 

We have experience with the following damaged parts and can solve problems like these:

Needed something else? Get in touch with us today to find out how we can help you.

Challenges with Smartphone and Tablet Recovery

Gear

Factory reset

On modern smartphones, a factory reset overwrites the old encryption key and makes it virtually impossible to recover any data. Problem is that customers often do always know exactly what they have done.

Photos

Deleted photos on newer phones

The way data is stored on newer phones presents challenges in recovering deleted images. The success rate depends on the data to be recovered and how long the mobile was used after the deletion occurred. This presents problems especially with large files such as photos often voice text messages, MMS, phone logs and contact lists can be recovered.

Locked Phone

Locked phone

There are several technical options for unlocking a modern smartphone if you have forgotten the access code or it is no longer available after death, for example. Ontrack does not offer service for unlocking modern blocked iPhone and Android smartphones due to forgotten access code or pattern.

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

reviews

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

1 chatIcon

Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

2 Magnifying

Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Mobile Phone Data Recovery Software

Mobile Phone Data Recovery Software

If your mobile phone is working properly and without signs of physical damage, do-it-yourself data recovery is an option.

Try our 'best in class' data recovery software.

Mobile device recovery experts

Why trust your mobile device to us?

Ontrack Data Recovery services has a track record of successful mobile data recoveries.

From flash memory storage devices; unrivaled expertise; and proprietary data reconstruction programs to identify, separate and reassemble your flash memory, Ontrack will use every resource at our disposal to recover your mobile data.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

Frequently Asked Questions

How will my recovered data be organized?

Our goal is to restore your files to as close to their original folder structure as possible. However, there are some cases where irreparable damage to the media or directory prevents us from delivering a perfect file structure. In these situations, we organize your recovered files by their file type such as spreadsheets, word processing, presentations, etc.

How will my recovered data be returned to me?

Upon completion, your recovered data can be downloaded via a secure Internet connection, or we will load it onto an encrypted external drive and ship it to you.

Is there a charge for shipping a device to your data recovery office?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)