United States | English Locations

855.558.3856 Start Your Data Recovery
855.558.3856
855.558.3856
Start Your Data Recovery

Data Recovery by Solution

Cloud Data Recovery

Time is the enemy when data loss occurs in cloud storage, especially in a multi-tenant environment. To increase the success of any cloud recovery, stop writing to the affected volume and contact a data recovery professional with experience in cloud recovery immediately.

The Ontrack Advantage

We have the experience and proprietary technology to recover your data from cloud services.

We have recovered data for customers with cloud service platforms at every level - from small development project cloud uses to secondary infrastructure deployments, and even nationwide smartphone data servers supporting millions of mobile phone users.

Why Ontrack Data Recovery

Wallet

Flexible Payment Options

We understand data recovery is often an unexpected need, which is why we offer extended payment plan options through Affirm.

Payment Plans
Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Cloud Data Recovery Services

Cloud solutions for all platforms and data loss situations.

We recover from all cloud platforms and any type of data loss. This chart has the common cloud platforms and typical data loss scenarios with each.

Cloud Platform

Data Loss Situation

Infrastructure-as-a-Service (IaaS)    

  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption
  • Hardware failure

 

Software-as-a-Service (SaaS)

  • Dropped database
  • Dropped tables
  • Deleted row data
  • System table corruption
  • Corrupt database file
  • Hardware failure

Platform-as-a-Service (PaaS)

  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption

Cloud Storage    

  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic.

Data recovery process for cloud.

A successful recovery of cloud data requires remote access through your administrator account and verification of the storage device or system and the file system that contains the requested data.

Data Recovery Steps

Description

Stage 1

Target LUN, iSCSI* LUN identification and low-level RAID verification at the storage block level.

Stage 2

    
Datastore volume file system indices are checked for meta-data-to-data stream integrity.**

Stage 3 

Guest file system and contents are verified.

Stage 4

File listing of all recoverable data is completed.

* iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

** Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

What Our Customers Say About Our Data Recovery Services

4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

The entire evaluation process is transparent, with no hidden costs. Upon receiving your storage device, our skilled engineers will conduct a thorough evaluation and provide a file list of recoverable data. Turn times will vary based on the chosen service level.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

855.558.3856 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

855.558.3856 Start Your Data Recovery

Resources from the Blog

May 7, 2020 12:00:00 AM

Where On Earth is Cloud Data Actually Located?

Think of cloud computing and the first thing that comes to mind is usually a mainstream application like Google Drive, D

Oct 23, 2019 12:00:00 AM

No More Data Loss Nightmares: Unlock the Secrets of Reliable Backups

Is your data backup truly secure? Let’s explore the gold-standard 3-2-1-1-0 backup rule—your blueprint for a failure-pro

Nov 13, 2017 12:00:00 AM

As Public Cloud Storage Grows, Watch Out for Data Loss

Cloud storage is a model of data storage where digital data is stored in logical pools. The physical storage runs across

Related Data Recovery Services

Virtualized System Recovery

Get expert help for complex data recovery from virtualized environments.

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Desktop Recovery

Retrieve desktop data from any operating system, make, or model.

Hard Drive Recovery

Retrieve lost data from any model, brand, or operating system.

SSD Recovery

Recover data from any make, model, or brand of solid-state drive (SSD).

Experience That Matters

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

40

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
Services
Products
Resources
About

KLDiscovery Ontrack, LLC, 9023 Columbine Road Eden Prairie, MN 55347, United States (see all locations)

© 2025 KLDiscovery Ontrack - All Rights Reserved.